RVR-CRM-006

Issue summary

The error code RVR-CRM-006 indicates that when using the Criteo Marketing data connector, the query for advertisers returned empty results. This issue is commonly associated with the configuration of the report filters or settings. An empty result set might occur if there are no active advertisers that meet any specific criteria set in your request.

Action steps

To resolve the error, follow these steps:

1. Verify API Connection: Ensure that your connection to the Criteo API is properly configured. Test the connection to confirm that Criteo's API credentials (Client ID and Client Secret) are correct. You can refer to the guideline on establishing a connection in Data Integration documentation.
2. Check Filter Criteria: Review the filters used in your report request. If you are filtering by advertisers, ensure that the criteria match with existing active advertisers. You can try removing the filters to view if any results appear.
3. Inspect Report Settings: Double-check the settings for your report to verify that all necessary fields, such as time periods and other dimensions or metrics, are correctly configured.
4. Consult Logs: Look at the logs generated by Data Integration when the request occurred. This might provide insights into why no results appear.

External references

For more detailed troubleshooting steps and configuration examples, refer to Data Integration Criteo Marketing Connection.

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.