RVR-CRM-004

Issue summary

The error code RVR-CRM-004 indicates a failure in handling the data from a Criteo response when using the criteo data connector in Data Integration. This error suggests issues with data fetching or processing from Criteo's API response.

Initial diagnosis could involve connection settings, data format mismatches, or API changes by Criteo.

Action steps

To resolve the error, follow these steps:

1. Check Connection Credentials:
   • Ensure the Criteo connection credentials (Client ID and Secret) in Data Integration are correct. Re-authenticate if necessary.
2. Review Your Data Source Settings:
   • Make sure you have selected the correct report type and applied appropriate filters and time periods in your Criteo river setup.
3. Check API Limits and Errors:
   • Verify if the error is due to exceeding Criteo API call limits or if there are recent changes in Criteo API endpoints.
4. Use Interval Chunks:
   • If handling large datasets, consider using interval chunks to break down data requests into smaller, more manageable parts.
5. Consult Criteo API Specifications:
   • Refer to Criteo's API specifications for any updates or changes that might impact data retrieval processes from Criteo.

External references

For detailed setup information, refer to Data IntegrationCriteo Connection.

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.