RVR-CRM-003

Issue summary

The error "Failed to refresh access token, please try again later or contact Data Integration support if the issue repeats: with the error code RVR-CRM-003" indicates a failure in retrieving a new access token for the Criteo Marketing data connector. This typically occurs when the current token expires or invalid, and the refresh process cannot automatically generate a new one.

Action steps

To resolve the error, follow these steps:

1. Verify Connection Details: Ensure that all connection details for the Criteo Marketing connector are correct, including client ID, client secret, and any refresh tokens.
2. Re-authentication: Try re-authenticating by manually re-establishing the connection through Data Integration by logging into Criteo again and retrieving a new access token.
3. OAuth2 Configuration: Review your OAuth2.0 settings if your setup uses this for authentication. Ensure that the callback URL in your Criteo app settings matches Data Integration requirements.
4. Check for API Limitations: Ensure that the API usage hasn't exceeded its limits, which can sometimes prevent token refresh.

External references

• Refer to the official Criteo topic for further specifics about API token management and authentication procedures.
• For more information on setting up Criteo connection in Data Integration, refer to Data Integration Criteo Connection.

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.