RVR-CPA-008

Issue summary

The error code RVR-CPA-008 with the Coupa API indicates an issue when getting data from Coupa. This error typically arises when there is a incorrect configuration or a connectivity problem between Data Integration and the Coupa API endpoint.

Action steps

To resolve the error, follow these steps:

1. Verify the Coupa API Credentials: Ensure that the Client ID and Client Secret are correctly configured in Data Integration. If needed, regenerate these keys from the Coupa account to ensure they are valid and up to date. You can follow the instructions for retrieving the Client ID and Client Secret here: Coupa Connection Setup.
2. Check the Hostname: Confirm that the hostname used in Data Integration for the Coupa API connection is accurate. It should follow the format {customer_name}.coupahost.com or {customer_name}.coupacloud.com.
3. Review the API Endpoint Configuration: Ensure the accessed endpoint is correct and matches one of the available resource paths provided by the Coupa API.
4. Verify the OAuth2 Settings: The setup must correctly reflect the OAuth2 credentials, including the necessary scopes for the requested data.
5. Test API Connectivity: Use the test connection feature within Data Integration to verify connectivity. Test errors and logs identify specific configuration inaccuracies.

External references

• Refer to the official Coupa API specifications for troubleshooting any errors.
• Refer to the Data Integration API.

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.