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RVR-CER-404

Issue summary

The error code RVR-CER-404 with description "API request error" for the Cellexpert data connector suggests that there is an issue related to making API requests using the Cellexpert connector in Data Integration. A common cause of API request errors can be incorrect API configuration, invalid API credentials, or network-related issues such as allowlist IP addresses.

Action steps

To resolve the error, follow these steps:

  • Check API Credentials: Ensure that your API credentials (API key or tokens) for Cellexpert are correctly configured in the Data Integration platform. This includes checking for typos and ensuring the credentials are up-to-date.
  • Verify Connectivity: Make sure you allowlist the IP addresses used for API requests if Cellexpert enforces IP restrictions. You can manage allowed IP addresses in your Cellexpert account settings, if applicable.
  • Review API Documentation: Ensure the request structure (headers, body, endpoint URLs) matches the requirements of the Cellexpert API. Check the required HTTP methods (GET, POST, etc.), URL format, and parameters.
  • Network Issues: Confirm that there are no network issues or restrictions from your network or firewall that could prevent reaching the Cellexpert API server.
  • Refer to Data Integration and Cellexpert Specifications: Verify any additional requirements or configurations needed that could affect the API requests.
  • Test Connection: Use the "Test Connection" feature in Data Integration, if available, to diagnose connection issues further. This can help isolate whether the issue is with the credentials or network connectivity.

External references

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.

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