RVR-CER-304

Issue summary

The error code RVR-CER-304 (Cellxpert_REQUEST_GENERAL_ERROR) occurs when using the Cellxpert data connector in Data Integration. It indicates a problem with a request to the Cellxpert API. To resolve it, check the API request parameters, authentication credentials, and network connectivity.`

Possible issues include API endpoint configuration, request payload, or network issues.

Action steps

To resolve the error, follow these steps:

1. Verify API Endpoint and Parameters: Ensure that the Cellxpert API endpoint used in the Data Integration configuration is correct. Verify that all request parameters are properly set and conform to the API's requirements.
2. Check Authentication Credentials: Confirm that the API key or authentication credentials used are valid and have the necessary permissions.
3. Network and Connectivity Check: Ensure that there are no network restrictions or firewalls blocking the connection to the Cellxpert API.
4. API Topic Review: Refer to the Cellxpert API specifications for any updates or changes to the API that might impact the integration.
5. Logs and Monitoring: Review any logs or monitoring tools in place to gather more information on what is causing the error.

External references

• For setting up the Cellxpert, refer to Data Integration Cellxpert Connector.
• Review Cellxpert API specifications for detailed configuration: Cellxpert API.

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.