RVR-CER-302

Issue summary

The error Cellxpert_REQUEST_ERROR (Error Code: RVR-CER-302) encountered in the data connector Cellxpert suggests an issue with making a request to the Cellxpert API or service. The exact cause is not directly outlined in the help, so this error is due to connectivity issues or incorrect API usage/configuration.

Verify all connection settings and API credentials to ensure they match the expected configuration by Cellxpert. If is any recent changes to API endpoints or required parameters, take these into account.

Action steps

To resolve the error, follow these steps:

1. Verify API Credentials: Double-check that the API Key, Secret, and other relevant credentials are correct and have not expired.
2. Check API Endpoint: Ensure that you are using the correct API endpoint URL. Recent changes in API versioning or endpoints could result in a failed connection if not updated.
3. Test API Connectivity: Attempt connecting to the Cellxpert API using a tool such as Postman to verify if the issue is with Data Integration configuration or on the Cellxpert side.
4. Examine Network Connectivity: Ensure that there are no firewall or network settings preventing connection to Cellxpert.
5. Review Logs: Look at any available logs for further details on the failure. This can provide insight if a specific part of the API request is problematic.
6. Refer to with Cellxpert Support: If the above steps do not resolve the issue, reaching out to Cellxpert support could identify if there is a broader issue affecting multiple users.

External references

• Refer to Data Integration Cellxpert connectionfor verifying general connector configurations.
• If applicable, refer to Cellxpert's API documentation or support for specific API request formats and authentication mechanisms.

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.