RVR-CER-301

Issue summary

The error CELLEXPERT_UNEXPECTED_RESPONSE_TYPE (Error Code: RVR-CER-301) indicates that the Cellexpert data connector received a response type that it did not expect. This often implies an issue with the incoming data format or how it is received by the connector. The root cause could be due to a mismatch in the anticipated structure or data type of the information being processed by Data Integration from Cellexpert.

Action steps

To resolve the error, follow these steps:

1. Verify Data Format: Ensure that the data format you are accessing through the Cellexpert API conforms to expected standards as defined in the Data Integration setup for Cellexpert. Double-check if there have been any changes in the API response structure.
2. Re-check API Connectivity: Verify that the API connection settings in Data Integration are correctly configured. Sometimes unexpected changes on the API server end (like updates or alterations) can result in mismatched data types.
3. Consider Refreshing or Updating the Connector Configuration: Updating to the latest version of either Data Integration or specific connectors can help resolve unforeseen compatibility issues.
4. Monitor Logs: Check logs for any detailed errors or patterns that emerge when the Data Integration tasks involving the Cellexpert connector run. Logs provide specific pointers to what part of the data causes the issue.

External references

• Refer to the Cellexpert API details to verify if there are any recent changes in the data structure or additional metadata that needs accounted for.
• Visit Data Integration Cellexpert connection for details on handling API data errors and general troubleshooting steps.

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.