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RVR-BRA-102

  1. Issue Summary

    • The error "SSM response could not be converted to JSON" with Error Code: RVR-BRA-102 indicates there is a problem in processing the response from the SSM (or a similar REST API service) because the data returned is not in a valid JSON format. This issue typically arises within the context of using the Data Integration platform's base_rest_api data connector.

  2. Action Steps:

    • Check the API Response:

      • Ensure that the API endpoint configured is returning data in a valid JSON format. You may test this by copying the API URL and parameters, then manually checking the response using a tool like Postman or Curl to confirm the response format.

    • Validate JSON Structure:

      • If the response is not valid JSON, you need to contact the API provider or adjust your request so that it returns a valid JSON response.
      • If necessary, check for any unexpected characters in the response that might be preventing it from being parsed as JSON.

    • Review REST API Configuration:

      • Double-check the setup in Data Integration for any configuration errors, such as incorrect headers, parameters, or body content expected by the API which might lead to invalid responses.

    • Additional Configuration Adjustments:

      • Consider utilizing Data Integration advanced options, such as adjusting the timeout settings or disabling certificate validation if accessing an internal API, to ensure a stable connection.

If the issue persists or you need further assistance, please open a ticket with Data Integration support.