RVR-ASA-104

Issue summary

The error "Failed to get access token with no data" with error code RVR-ASA-104 indicates authentication issue where the connector failed to retrieve the necessary access token, due to missing or incorrect configuration or credentials when using the Apple Search Ads data connector in Data Integration.

This error is due to the application setup (such as redirect URI or client credentials) for obtaining access tokens is incorrectly configured in Apple Search Ads or Data Integration.

Action steps

To resolve this issue, follow these steps:

1. Verify credentials: Ensure all the credentials such as Client ID, Client Secret, and configurations (such as the authorized redirect URIs) are correctly set up in both Apple Search Ads and Data Integration.
2. Re-authenticate: If there were any recent configuration changes, or change in token permissions, remove the existing connection and reconnecting it. Edit the connection settings in Data Integration and authenticating again with the updated credentials.
3. Check network and access permissions: Ensure no network issues are blocking access to Apple Search Ads, and the account used has all the necessary permissions to request an access token.
4. Refer documentation: Review Data Integration Apple Search Ads connector documentation for any specific setup or configuration steps.

note

If the issue persists or you need further assistance, open a ticket with Data Integration support.