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RVR-ASA-103

Issue summary

The error code RVR-ASA-103 indicates a general JWT connection issue while attempting to connect to the AppleSearchAds data connector in Data Integration. This suggests a problem with the JWT configuration or credentials provided for the AppleSearchAds API connection.

Possible causes are misconfiguration or missing credentials in the JWT setup for Apple SearchAds.

Action steps

To resolve this issue, follow these steps:

  1. Verify your JWT configuration settings: Confirm all the client_id, team_id, key_id, and the public key provided by Data Integration are accurate.
  2. Check API permissions: Ensure the Apple Ads user account API permissions are set to "API Account Read Only".
  3. Generate a new public key: Create a new public key and provide it to Apple Ads to obtain new client_id, team_id, and key_id.
    1. Generate new public key: In the Data Integration console, create a new key pair for the Apple Ads connection.
    2. Provide key to Apple Ads: Add the public key in your Apple Ads account settings to get the client_id, team_id, and key_id.
    3. Update connection: Go to Data Integration, enter the client_id, team_id, and key_id into the corresponding fields in the Apple Ads connection setup.
  4. Test the connection: Select Test Connection to verify the validity of the new JWT configuration.

External references

  • For more information about connecting Apple SearchAds, refer to the step-by-step guide.
  • Refer to Apple’s official guide for additional insights regarding Apple Ads API available through their developer portal.
note

If the issue persists or you need further assistance, open a ticket with Data Integration support.