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RVR-ASA-002

Issue summary

  • Error Code: RVR-ASA-002
  • Data Connector: AppleSearchAds
  • Description: Failed to get async response in result_hook process.

This error generally occurs when there is an issue fetching asynchronous responses from an API, possibly due to timing out, incorrect configuration, or problems with network response handling.

Action steps

To resolve this issue, follow these steps:

  1. Check network and access rights:

    • Ensure that no network issue or firewall is blocking the requests to the Apple Search Ads API.
    • Verify that API access rights and permissions are correctly set with Apple Search Ads.

  2. Review configuration settings:

    • Verify that the configuration settings in Data Integration for Apple Search Ads is correctly set up, including API credentials and endpoints.
    • Follow the Data Integration Apple SearchAds connection setup guide to establish a connection properly.

  3. Examine API limits and timeouts:

    • Apple Ads API has specific limitations on date ranges and granularity. Ensure these are respected in your river setup to avoid timeout issues.
    • If the error persists due to timeouts, you may need to adjust the frequency and size of the data and granularity being fetched.

  4. Retry logic: Implement retry logic for your API requests. Sometimes, transient network issues or temporary API server issues can cause failures. Retries can often help overcome these.

  5. Review Data Integration logs: Data Integration activity logs can provide more details on failures. Check the logs to identify any more specific issues or error messages that could assist with troubleshooting.

External references

For detailed API usage and constraints, refer to the Apple Search Ads API topic.

note

If the issue persists or you need further assistance, open a ticket with Data Integration support.