RVR-APS-111
Issue summary
The error code RVR-APS-111 with the description "failed to enable trust" is associated with authentication issues in data connectors, when there is a problem with SSL/TLS certificates or the trust configuration between systems connecting through Data Integration platform.
This also indicates that trust cannot be established between the client's system and the Data Integration connector for appstore_apps. It requires checking SSL certificates and ensuring they are valid and properly configured for the connection.
Action steps
- Verify SSL certificates: Ensure that any SSL certificates required for the connection are correctly installed and trusted on all parties involved. This includes checking if the certificates are up to date and recognized by the connecting systems.
- Reconfigure trust settings: If using self-signed certificates, consider adding them to a trust store or switching to a widely recognized certificate authority.
- Review and update connector settings: Double-check the connection settings in Data Integration to ensure they are configured correctly. This includes re-validating API keys, and OAuth tokens, and ensuring all required details are correctly entered.
- Enable HTTP certificate validation: Consider using the "Validate Http Certificate" option in the Data Integration configuration to ensure HTTP/HTTPS certificates are verified if not already enabled.
External references
For more information on setting up certificates or troubleshooting connections, refer to Data Integration Appstore Connect - Apps Analytics connection topic.
If the issue persists or you need further assistance, open a support case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.
