RVR-APS-109

Issue summary

The error code RVR-APS-109 is associated with a problem related to receiving SMS, which might be essential in confirmatory processes like two-factor authentication or notifying changes. This could be due to API misconfiguration, permission issues, or connectivity problems with the SMS service provider.

Action steps

To resolve this error, follow these steps:

1. Check connectivity:
   • Ensure that there is a stable network connection and that any necessary IP addresses are allowlisted as part of the SMS service provider setup.
2. Verify API configuration:
   • Double-check the API credentials (keys, tokens, URLs) and ensure they are correctly configured in Data Integration.
3. Check permissions:
   • Ensure that the API key used has the necessary permissions to send and receive SMS messages. If permissions are managed by a third-party platform (e.g., Twilio, Nexmo), review that setup.
4. Test SMS feature independently:
   • Use a tool or direct API calls to test if SMS can be sent/received independently of Data Integration. This can help isolate the problem.
5. Inspect logs:
   • Review any available logs for failed SMS attempts and see if there are specific error messages or codes returned by the SMS service provider.
6. Review documentation:
   • Follow troubleshooting guidance from Data Integration documentation and the third-party SMS provider's documentation to rule out common issues.

note

If the issue persists or you need further assistance, open a support case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.