RVR-APS-004

Issue summary

The error code RVR-APS-004 with the description "2FA general issue" indicates a problem related to Two-Factor Authentication (2FA) when attempting to connect to the appstore_apps data connector via Data Integration. This issue occurs when there is a change in authentication settings, credentials are outdated, or 2FA has been implemented but not configured correctly within the Data Integration platform.

Action steps

To resolve this issue, follow these steps:

1. Check 2FA device or method: Verify that the 2FA method (SMS, Authenticator app) linked to the service is active and functioning correctly. Ensure the device used for 2FA is accessible and operational to receive authentication codes.
2. Reconfigure connection: In Data Integration, reconfigure the connection to appstore_apps, ensuring that the correct 2FA information is provided.
3. Update Authentication details: Verify that the stored credentials in Data Integration, such as passwords or tokens, are up to date. If the 2FA setup has changed due to new security policies, update the authentication information accordingly.
4. Check Admin changes: If you are not the Administrator, verify if changes have been made to authentication policies or 2FA settings within the account settings that could affect the connection. Collaborate with the Administrator if needed to adapt to new configurations.

External references

• For more information on connecting data sources requiring 2FA, refer to Data Integration Documentation - Managing Data Source Connections topic.
• For guidance on 2FA specific setups, refer to the appropriate section for integrating and troubleshooting 2FA with your data sources in Data Integration.

note

If the issue persists or you need further assistance, open a support case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.