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RVR-APS-004

  1. Issue Summary

    • Error Code: RVR-APS-004
    • Data Connector: appstore_apps
    • Error Description: 2FA general issue

    The error code RVR-APS-004 with the description "2FA general issue" indicates a problem related to Two-Factor Authentication (2FA) when attempting to connect to the appstore_apps data connector via Data Integration. This issue generally arises when there is a change in authentication settings, credentials are outdated, or 2FA has been implemented but not configured correctly within the Data Integration platform.

  2. Action Steps:

    • Check 2FA Device or Method: Verify that the 2FA method (e.g., SMS, Authenticator app) linked to the service is active and functioning correctly. Ensure the device used for 2FA is accessible and operational to receive authentication codes.
    • Reconfigure Connection: In Data Integration, reconfigure the connection to appstore_apps, ensuring that the correct 2FA information is provided. This might entail setting up the connection anew, including credentials and authentication steps.
    • Update Authentication Details: Ensure that any stored credentials in Data Integration, like passwords or tokens, are up-to-date. If 2FA setup has changed due to new security policies, update the authentication information accordingly.
    • Consult Admin Changes: If you are not the administrator, verify whether changes have been made to authentication policies or 2FA settings within the account settings that could affect the connection. Collaborate with the administrator if needed to adapt to new configurations.

  3. External References:

    • Consult the official Data Integration documentation for more on connecting data sources, particularly ones requiring 2FA: Data Integration Documentation - Managing Data Source Connections.
    • For guidance on 2FA specific setups, refer to the appropriate section for integrating and troubleshooting 2FA with your data sources in Data Integration.

If the issue persists or you need further assistance, please open a ticket with Data Integration support.