RVR-AMP-302

Issue summary

The error code RVR-AMP-302 indicates that Data Integration failed to receive a response from Amplitude. This issue results from connectivity issues or configuration errors when using Data Integration platform.

Possible causes include: • Invalid credentials • Network restrictions • Misconfigured connection settings

Action steps

1. Verify API Credentials: Ensure that the API Key and Secret Key configured in Data Integration for the Amplitude connection is correct and has not expired. You can obtain these keys from the Amplitude Console:
   1. Log into the "Amplitude" Console.
   2. Access Account Settings and locate the "API Key".
   3. View and note the secret key.
2. Test the connection: Use Test Connection feature in Data Integration to ensure the connectivity with Amplitude is working as expected.
3. Check Network Connectivity: No network issues are preventing Data Integration from contacting the Amplitude service. Check the firewall rules or proxy settings that might interfere with API requests.
4. Review API Limits: Amplitude might have hit the rate limits for API calls. Verify with Amplitude’s documentation to ensure the API usage is within their limits.
5. Check Amplitude’s Service Status: Ensure Amplitude’s services are up and running. Any downtime or ongoing issues on their end can affect connectivity.

External references

• For more information on connectivity setup and rate limits, refer to the Amplitude API topic.
• For more information on setting up Amplitude connections, refer to Data Integration Amplitude topic.

note

If the issue persists or you need further assistance, open a ticket with Data Integration support.