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RVR-ADB-103

Issue summary

The error code RVR-ADB-103 indicates that Data Integration cannot obtain a JWT access token when using the Adobe Analytics connector. This error often occurs due to improper configuration in the JWT token generation process, such as incorrect credentials or incorrect integration settings in the Adobe Developer Console.

Action steps

  1. Verify Adobe Console setup:
    • Ensure that you have created a Service Account Integration in the Adobe Console.
    • Verify that the required details such as Organization ID, Technical Account ID, Company ID, Client ID, and Client Secret are correct in Data Integration.
    • Make sure the Public Key certificate has been correctly uploaded to Adobe Console and the Private Key is provided in your Data Integration connection setup.
  2. Verify the Key pair and Token details:
    • Confirm the JWT setup includes a correctly formatted RSA private key.
    • Ensure that the private/public key pair is correctly generated and stored.
    • Re-upload the public certificate if necessary and verify it against the keys being used to generate JWTs.
  3. Review configuration:
    • Verify the integration configuration and permissions in Adobe. Ensure all scopes and access rights are set correctly as required by your API use case.
  4. Test connection:
    • Once all configurations are double-checked, click Save and Test Connection in Data Integration again.

External references

For more information on setting up the JWT for Adobe Analytics, refer to the Adobe Analytics connection topic.

note

If the issue persists or you need further assistance, open a ticket with Data Integration support.