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RVR-ADBADS-101

Issue summary

The error "Connection Error from Adobe Ads Service with error code RVR-ADBADS-101" indicates a problem with establishing a connection between Data Integration and Adobe Ads, possibly due to incorrect authentication credentials or network-related issues. A typical cause of such errors is an invalid User ID or API Secret, incorrect server settings, or network issues that result in a timeout.

Action steps

  1. Verify credentials: Verify that the User ID and API Secret used for the Adobe Ads connection are correct. You can find these credentials by logging into your Adobe Ads account and navigating to the account settings.
  2. Check for Whitlisted IP addresses: Ensure that the IP addresses of Data Integration is whitelisted in your network to prevent connection timeouts.
  3. Double-check the authentication: Verify the configuration in Data Integration to confirm that the correct credentials are in place and necessary permissions are granted.
  4. Test connection: Use the "Test Connection" feature in Data Integration to verify if the connection settings are correct. This can help identify any authentication issues.
  5. Check firewall or network settings: Check any firewall or network settings that might block the connection to the Adobe Ads API from Data Integration.

External references

  • For more information on configuring the Adobe Ads connection in Data Integration, refer to Adobe Ads connection topic.
  • Refer to Adobe Ads API documentation for more details on API access requirements and configuration: Adobe Developer Console.
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If the issue persists or you need further assistance, open a ticket with Data Integration support.