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RVR-ADBADS-007

  1. Issue Summary

    • The error code RVR-ADBADS-007 indicates a problem in retrieving the campaigns list from Adobe Ads using the Adobe Ads data connector in Data Integration. This issue is often related to connection or API access problems, potentially involving incorrect credentials or configuration issues. Checking the connection setup for Adobe Ads within Data Integration is a crucial step in diagnosing this problem. Ensure that the API Secret and User ID are correctly entered, and verify that the account has the necessary permissions.

  2. Action Steps:

    • Verify Credentials:
      • Ensure that the Adobe Ads User ID and API Secret are correctly configured in Data Integration. You can find these credentials in the Adobe Ads account settings.
    • Test Connection:
      • Use the "Test Connection" feature in Data Integration to validate the Adobe Ads connection. This will help verify if the credentials and network settings are correct.
    • Check Permissions:
      • Verify that the account used has the necessary permissions to access the campaigns list. This can include having administrator-level permissions or specific API access rights.
    • Review API Limits:
      • Ensure that the API usage has not exceeded any limits. Different API endpoints may have specific request limits that could affect the ability to retrieve data.
    • Update Data Integration and Re-test:
      • Check for any updates to the Data Integration platform that could address connectivity issues and re-test the connection afterwards.

  3. External References:

If the issue persists or you need further assistance, please open a ticket with Data Integration support.