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RVR-ADBADS-003

Issue Summary

The error "Service unavailable error with error code RVR-ADBADS-003" indicates an issue with the Adobe Ads data connector in Data Integration. This 'Service Unavailable' error indicates a temporary issue with the Adobe Ads service, likely due to server unavailability or API rate limits being exceeded. This error code suggests that the problem may not be related to Data Integration, but from the connection with Adobe Ads.

As an initial diagnosis, ensure that the issue is not originating from scheduled maintenance or temporary outages on the Adobe Ads platform, which can cause this specific error.

Action Steps

  1. Verify Adobe Ads API Status: Check if there are any known outages or maintenance on the Adobe Ads platform that might affect the availability of their services.
  2. Check API Credentials: Ensure your connection credentials, such as User ID and API Secret for the Adobe Ads connection, are correct and have not expired. You can follow the Adobe Ads connection process as outlined in Data Integration Adobe Ads walkthrough.
  3. Review API Rate Limits: If using the API heavily, confirm that your request rate does not exceed Adobe's allowed rate limits. You can implement backoff strategies to handle rate-limiting issues.
  4. Test connection: If all configurations appear correct, try to test the connection to Adobe Ads to ensure no other misconfigurations are causing the service to be unavailable.
  5. Re-establish the Connection: If testing fails, remove the existing Adobe Ads connection in Data Integration and set it up again.

External references: For more information on Adobe Ads integration with Data Integration, refer to the official Data Integration Adobe Ads documentation on the Adobe Ads connector.

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If the issue persists or you need further assistance, open a ticket with Data Integration support.