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RVR-ADPISGHT-405

Issue summary

The error message "Failed to send request to the API with error code: RVR-ADPISGHT-405" indicates a failure in communicating with the Adaptive Insights API using Data Integration's platform. This error type occurs when there is an issue with network connectivity, authorization, or malformed API requests.

Action steps

  1. Check authentication: Verify your API credentials (such as API tokens or keys) are correctly configured in Data Integration. Ensure they are not expired and are properly configured in the river settings.

  2. Network connectivity: Ensure that no network issue or firewall is preventing Data Integration from accessing the Adaptive Insights API endpoints.

  3. API endpoint and parameters: Double-check the API endpoint URL and parameters being used in the request. Ensure they comply with the Adaptive Insights API documentation, which might need authenticating API requests through a specified method (such as OAuth).

  4. Review the request configuration: Review Data Integration's request configuration settings, including headers and body content. Ensure they match the Adaptive Insights API requirement. This includes setting content-type and authorization headers.

  5. Test connectivity: Use Data Integration's Test Connection feature to ensure API connectivity before running actual data pipelines. This helps you verify whether the issue is related to connectivity or request configuration.

External references

For more specific setups related to Adaptive Insights within Data Integration, refer to Data Integration official documentation.

note

If the issue persists or you need further assistance, open a ticket with Data Integration support.