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RVR-ADPISGHT-403

  1. Issue Summary

    • The error "No response returned from Adaptive Insights. Error Code: RVR-ADPISGHT-403" indicates that the Data Integration platform did not receive a response from the Adaptive Insights service when attempting to connect using the Adaptive Insights data connector. This often points to a connectivity issue, potential configuration problems with the API settings on either side, or a problem with the service provider.

  2. Action Steps:

    • Verify Connection Settings: Ensure that your connection settings for Adaptive Insights in Data Integration are correct. Double-check API endpoint URLs, credentials, and any requisite tokens.
    • Check Network Connectivity: Verify that there are no network issues or firewall rules blocking the connection between Data Integration and Adaptive Insights.
    • Review API Limitations: Check if there are any API rate limits or service disruptions from Adaptive Insights. This might require consulting the service status on Adaptive Insights' website or their support channels.
    • Test Connection: Use any available test connection feature in Data Integration to determine if the problem persists outside of the production run.
    • Logs and Monitoring: Review any available logs in Adaptive Insights to see if there were any issues logged during the time Data Integration made the request.
    • Rery Connection: Sometimes, connection errors can be transient. Attempt to reconnect after verifying the above steps.

  3. External References:

    • For further troubleshooting steps and details on setting up connections in Data Integration, please refer to the official Data Integration documentation.

If the issue persists or you need further assistance, please open a ticket with Data Integration support.