Skip to main content
Feedback

RVR-ADPISGHT-403

Issue summary

The error "No response returned from Adaptive Insights with error code: RVR-ADPISGHT-403" indicates that Data Integration platform did not receive a response from the Adaptive Insights service when attempting to connect using the Adaptive Insights data connector. This issue typically results from connectivity problems, configuration errors in the API settings, or outages by the service provider.

Action steps

  1. Verify connection settings: Ensure your connection settings for Adaptive Insights in Data Integration is correct. Double-check API endpoint URLs, credentials, and tokens.
  2. Check network connectivity: Verify that network issues or firewall rules do not block the connection between Data Integration and Adaptive Insights.
  3. Review API limitations: Check for API rate limits or service disruptions from Adaptive Insights. Refer to the service status on Adaptive Insights' website or support channels for more information.
  4. Test connection: Use Test Connection feature in Data Integration to determine if the problem persists outside of the production run.
  5. Review logs: Check the available logs in Adaptive Insights to find issues logged during the Data Integration request time.
  6. Retry connection: Connection errors can be transient; attempt to reconnect after verifying the previous steps.

External references: For further troubleshooting steps and details on setting up connections in Data Integration, refer to the official Data Integration documentation.

note

If the issue persists or you need further assistance, open a ticket with Data Integration support.