RVR-ACTIVATE-201

Issue summary

• The error code RVR-ACTIVATE-201 indicates that the system cannot connect to the specified source connection in Data Integration platform when using the "activate_river" data connector. This error occurs when connection parameters are invalid or incorrectly configured.
• Initial diagnosis: Possible causes include incorrect credentials, unavailable network access, or incorrectly configured connection settings in the connection setup.

Action steps

1. Verify credentials: Ensure that all connection details, such as API keys, client secrets, usernames, and passwords, are correct.
2. Test connection: Use the Test Connection feature within Data Integration to verify that the connection settings are correct and can successfully connect to the source.
3. Check permissions: Confirm that the user associated with the credentials has the necessary permissions within the source system.
4. Review network access: Make sure your network configuration permits outbound connections to the source's endpoint.
5. Re-authenticate connection: Re-authenticate the connection by removing and adding it again to resolve issues if tokens, passwords, or keys have expired or changed.
6. Refer to source-specific documentation: Check the documentation for the specific source you are connecting to find additional steps or common troubleshooting advice.

note

If the issue persists or you need further assistance, open a ticket with Data Integration support.