RVR-ACTIVATE-201

Issue summary

The error code RVR-ACTIVATE-201 indicates that the system cannot connect to the specified source connection in Data Integration platform when using the "activate_river" data connector. This error occurs when connection parameters are invalid or incorrectly configured.

Possible causes include incorrect credentials, unavailable network access, or incorrectly configured connection settings in the connection setup.

Action steps

To resolve the error, follow these steps:

1. Verify credentials: Ensure that all connection details, such as API keys, client secrets, usernames, and passwords, are correct.

2. Test connection: Use the Test Connection feature within Data Integration to verify that the connection settings are correct and can successfully connect to the source.

3. Check permissions: Confirm that the user associated with the credentials has the necessary permissions within the source system.

4. Review network access: Make sure your network configuration permits outbound connections to the source's endpoint.

5. Re-authenticate connection: Re-authenticate the connection by removing and adding it again to resolve issues if tokens, passwords, or keys have expired or changed.

6. Refer to source-specific documentation: Check the documentation for the specific source you are connecting to find additional steps or common troubleshooting advice.

note

If the issue persists or you need further assistance, open a support case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.