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RVR-ACTIVATE-200

Issue summary

  • The error "Failed to get metadata from the database" with error code: RVR-ACTIVATE-200 indicates the system cannot retrieve metadata due to an invalid database connection. This is associated with the "activate_river" data connector.
  • Initial diagnosis: Possible causes include misconfigured database connection parameters or network issues preventing effective communication between Data Integration and the database.

Action steps

  1. Verify connection settings: Ensure that all connection parameters, such as host name, port, database name, username, and password, are correctly entered. Double-check these against the database's access specifications.
  2. Test network connectivity: Confirm there are no network issues or firewalls blocking communication between Data Integration and your database. You can do this by pinging the database server from your environment.
  3. Check database permissions: Ensure that the user account used to connect has the necessary permissions to access metadata within the database.
  4. Re-authenticate the connection: Sometimes re-establishing the connection can help resolve transient issues. Disconnect and reconnect the data source within Data Integration.
  5. Run connection tests: Use Data Integration Test Connection feature to validate that your connection settings work as expected.
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If the issue persists or you need further assistance, open a ticket with Data Integration support.