Zendesk MCP connector
Updated
Zendesk is a customer service platform for managing support tickets and building lasting customer relationships. The Zendesk MCP connector allows AI agents to create, update, and search tickets, as well as adjust ticket priority and status as issues progress. It also supports adding comments and deleting tickets, giving teams full control over the support workflow from an AI agent.
Authentication type
- OAuth 2.0 Authorization Code - Requires a one-time user login to authorize the agent to access the service on their behalf.
Uses
Use the Zendesk MCP connector to perform the following actions:
- Create and track support tickets automatically from any workflow
- Escalate urgent issues by updating ticket priority and status instantly
- Recover suspended tickets to prevent lost customer requests
- Search and filter tickets to identify unresolved customer issues quickly
- Sync customer and organization records between Zendesk and other systems
- Automate ticket comments to keep customers informed without manual effort
- Onboard and manage user accounts across support organizations
- Audit organization records to maintain accurate customer data
Example prompts
Use the following example prompts to invoke Zendesk MCP connector tools from your AI assistant or Boomi Connect workflow:
Create a new Zendesk ticket for a customer who can't log in.Show me all open tickets in Zendesk from this week.Change the priority of ticket 4521 to urgent in Zendesk.Add a comment to the Zendesk ticket about the billing issue.List all suspended tickets in Zendesk that need review.Find the Zendesk user account for jane.doe@example.com.Create a new organization record in Zendesk for Acme Corp.Update the status of ticket 3021 to solved in Zendesk.Search for all tickets assigned to the support team in Zendesk.Delete the duplicate ticket in Zendesk.
Zendesk MCP connector tools
The Zendesk MCP connector provides the following tools. Each tool maps to a specific action you can invoke from your AI agent or automation.
| Tool | Description |
|---|---|
| zendesk_zendeskcreatenewticket_invoke | Create a new support ticket in Zendesk |
| zendesk_zendeskdeleteticket_invoke | Delete a Zendesk ticket permanently |
| zendesk_zendeskticketaddcomment_invoke | Add a comment to a Zendesk ticket |
| zendesk_zendeskticketupdatepriority_invoke | Update the priority of a Zendesk ticket |
| zendesk_zendeskticketupdatestatus_invoke | Update the status of a Zendesk ticket |
| createTicket | Create a ticket |
| getTicket | Get a ticket |
| updateTicket | Update a ticket |
| deleteTicket | Delete a ticket |
| searchTickets | Search tickets |
| getSuspendedTicket | Get a suspended ticket |
| deleteSuspendedTicket | Delete a suspended ticket |
| listSuspendedTickets | List suspended tickets |
| recoverSuspendedTicket | Recover a suspended ticket |
| listTicketFields | List ticket fields |
| getTicketField | Get a ticket field |
| listUsers | List users |
| createUser | Create a user |
| getUser | Get a user |
| updateUser | Update a user |
| deleteUser | Delete a user |
| searchUsers | Search users |
| getUserOrganizations | Get user organizations |
| getUserRelatedData | Get user related data |
| listOrganizations | List organizations |
| createOrganization | Create an organization |
| getOrganization | Get an organization |
| updateOrganization | Update an organization |
| deleteOrganization | Delete an organization |
| countOrganizations | Count organizations |
| getOrganizationRelatedData | Get organization related data |
| listWebhooks | List webhooks |
| createWebhook | Create a webhook |
| deleteWebhook | Delete a webhook |
| getWebhookSigningSecret | Get webhook signing secret |
| createTrigger | Create a trigger |
| listActiveTriggers | List active triggers |
| deleteTrigger | Delete a trigger |
| deleteMultipleTriggers | Delete multiple triggers |
| listGroups | List groups |
| listTags | List tags |
| listLocales | List locales |
| listUserFields | List user fields |
| listOrganizationFields | List organization fields |
