Zendesk MCP connector

Zendesk is a customer service platform for managing support tickets, customer inquiries, and service relationships. The Zendesk MCP connector allows AI agents to create and update support tickets, manage ticket priorities and statuses, and add comments to ongoing conversations. It also supports searching across tickets, deleting tickets, and retrieving ticket details to track customer service workflows.

Authentication type

• OAuth 2.0 Authorization Code - Requires a one-time user login to authorize the agent to access the service on their behalf.

Uses

Use the Zendesk MCP connector to perform the following actions:

• Resolve customer issues faster by updating ticket status and priority in real time
• Build customer profiles by syncing user data and organization information automatically
• Track support metrics by searching and retrieving ticket details across your instance
• Recover lost tickets from suspension without manual intervention
• Streamline onboarding by creating users and organizations in bulk workflows
• Maintain ticket accuracy by adding comments and updating fields programmatically
• Reduce response time by routing tickets based on custom field conditions

Example prompts

Use the following example prompts to invoke Zendesk MCP connector tools from your AI assistant or Boomi Connect workflow:

• Show me all high-priority open tickets in Zendesk from today.
• Create a new support ticket in Zendesk for this customer issue.
• Update the status of ticket 12345 to resolved in Zendesk.
• Find all suspended tickets in Zendesk and recover the ones from last week.
• List all customers in Zendesk with organization name Acme Corp.
• Add a comment to ticket 5678 saying we're waiting for customer feedback.
• Get me all tickets in Zendesk that mention billing problems.
• Create a new user in Zendesk for this newly signed customer.
• Change ticket 9999 priority to urgent in Zendesk.
• Show me all organizations in Zendesk and count how many we have total.

Zendesk MCP connector tools

The Zendesk MCP connector provides the following tools. Each tool maps to a specific action you can invoke from your AI agent or automation.

Tool	Description
zendesk_zendeskcreatenewticket_invoke	Creates a new support ticket in the Zendesk system.
zendesk_zendeskdeleteticket_invoke	Removes a ticket from the Zendesk system.
zendesk_zendeskticketaddcomment_invoke	Adds a comment or response to an existing ticket.
zendesk_zendeskticketupdatepriority_invoke	Changes the priority level assigned to a ticket.
zendesk_zendeskticketupdatestatus_invoke	Changes the status of a ticket to a different state.
createTicket	Creates a new support ticket in Zendesk.
getTicket	Retrieves details about a specific ticket.
updateTicket	Modifies the properties of an existing ticket.
deleteTicket	Removes a ticket from Zendesk.
searchTickets	Finds tickets matching specified search criteria.
getSuspendedTicket	Retrieves details about a suspended ticket.
deleteSuspendedTicket	Permanently removes a suspended ticket.
listSuspendedTickets	Displays all suspended tickets in the system.
recoverSuspendedTicket	Restores a suspended ticket to active status.
listTicketFields	Displays all available ticket field definitions.
getTicketField	Retrieves configuration details for a specific ticket field.
listUsers	Displays all users in the Zendesk system.
createUser	Adds a new user to Zendesk.
getUser	Retrieves details about a specific user.
updateUser	Modifies the information of an existing user.
deleteUser	Removes a user from Zendesk.
searchUsers	Finds users matching specified search criteria.
getUserOrganizations	Retrieves organizations associated with a specific user.
getUserRelatedData	Fetches additional information linked to a user.
listOrganizations	Displays all organizations in Zendesk.
createOrganization	Adds a new organization to Zendesk.
getOrganization	Retrieves details about a specific organization.
updateOrganization	Modifies the information of an existing organization.
deleteOrganization	Removes an organization from Zendesk.
countOrganizations	Returns the total number of organizations in Zendesk.
getOrganizationRelatedData	Get organization related data.
listWebhooks	List webhooks.
createWebhook	Create a webhook.
deleteWebhook	Delete a webhook.
getWebhookSigningSecret	Get webhook signing secret.
createTrigger	Create a trigger.
listActiveTriggers	List active triggers.
deleteTrigger	Delete a trigger.
deleteMultipleTriggers	Delete multiple triggers.
listGroups	List groups.
listTags	List tags.
listLocales	List locales.
listUserFields	List user fields.
listOrganizationFields	List organization fields.