Zammad MCP connector
Zammad is an open-source helpdesk and ticketing system for managing customer support requests and service workflows. The Zammad MCP connector allows AI agents to create and manage support tickets, maintain user accounts and organizational structures, and coordinate team assignments through groups. It also supports retrieving ticket histories, updating customer information, and organizing support operations across your helpdesk instance.
Authentication type
- API Key - Requires a static API key to be configured before the agent can connect to the service.
Uses
Use the Zammad MCP connector to perform the following actions:
- Resolve customer support tickets faster by creating and retrieving ticket details in Zammad
- Onboard new team members by automating user and group creation across your helpdesk
- Organize support operations by establishing customer organizations and assigning support groups
- Track customer interactions by retrieving ticket articles and conversation history automatically
- Maintain accurate user records by updating team member profiles and access permissions
- Scale support capacity by managing multiple users, organizations, and groups simultaneously
- Reduce manual data entry by syncing customer information between Zammad and other systems
Example prompts
Use the following example prompts to invoke Zammad MCP connector tools from your AI assistant or Boomi Connect workflow:
Show me all open tickets in Zammad assigned to the sales support group.Create a new user account in Zammad for our recently hired support agent.Find all tickets from Acme Corporation in Zammad and list their current status.Add a new organization to Zammad for our enterprise customer partnership.Retrieve the full conversation history for ticket 5423 in Zammad.Update the email address for John Smith's user profile in Zammad.List all support groups in Zammad and show their current member count.Delete the outdated test organization from our Zammad instance.Get all articles and notes attached to the most recent customer ticket in Zammad.Create a new support group in Zammad for our tier-one technical support team.
Zammad MCP connector tools
The Zammad MCP connector provides the following tools. Each tool maps to a specific action you can invoke from your AI agent or automation.
| Tool | Description |
|---|---|
| createUser | Creates a new user account with the specified details. |
| listUsers | Retrieves a list of all users in the system. |
| getCurrentUser | Retrieves information about the authenticated user. |
| getUser | Retrieves detailed information about a specific user. |
| updateUser | Modifies user account information and settings. |
| deleteUser | Removes a user account from the system. |
| createOrganization | Creates a new organization with the specified details. |
| listOrganizations | Retrieves a list of all organizations in the system. |
| getOrganization | Retrieves detailed information about a specific organization. |
| updateOrganization | Modifies organization information and settings. |
| deleteOrganization | Removes an organization from the system. |
| createGroup | Creates a new group with the specified details. |
| listGroups | Retrieves a list of all groups in the system. |
| getGroup | Retrieves detailed information about a specific group. |
| updateGroup | Modifies group information and settings. |
| deleteGroup | Removes a group from the system. |
| createTicket | Creates a new support ticket with the specified details. |
| listTickets | Retrieves a list of all tickets in the system. |
| getTicket | Retrieves detailed information about a specific ticket. |
| deleteTicket | Removes a ticket from the system. |
| getTicketArticles | Retrieves all messages and responses associated with a ticket. |
