Zammad MCP connector
Updated
Zammad is an open-source helpdesk and ticketing platform that organizations use to manage support tickets, users, and customer accounts. The Zammad MCP connector allows AI agents to create, update, and remove user accounts and organizations, and to retr
Authentication type
- API Key - Requires a static API key to be configured before the agent can connect to the service.
Uses
Use the Zammad MCP connector to perform the following actions:
- Create and track support tickets from customer inquiries automatically
- Organize customer records into structured organizations for account management
- Assign tickets to specific groups for streamlined support routing
- Onboard new support agents and customers with automated user creation
- Retrieve full conversation history from ticket articles for context
- Update user profiles and organization details without manual data entry
- Remove outdated tickets, users, or groups to keep records clean
- Monitor open support requests across teams from a single workflow
Example prompts
Use the following example prompts to invoke Zammad MCP connector tools from your AI assistant or Boomi Connect workflow:
Show me all open tickets in Zammad assigned to the support team.Create a new ticket in Zammad for a customer reporting a login issue.List all users registered in Zammad this month.Find the organization details for Acme Corp in Zammad.Update the email address for a user in Zammad.Delete the ticket about the billing error in Zammad.Show me the conversation history for ticket number 4521 in Zammad.Create a new support group in Zammad for the billing department.Who is the current user I'm logged in as in Zammad.Add a new organization in Zammad for our latest client.
Zammad MCP connector tools
The Zammad MCP connector provides the following tools. Each tool maps to a specific action you can invoke from your AI agent or automation.
| Tool | Description |
|---|---|
| createUser | Create a user |
| listUsers | List all users |
| getCurrentUser | Get current user |
| getUser | Get a user |
| updateUser | Update a user |
| deleteUser | Delete a user |
| createOrganization | Create an organization |
| listOrganizations | List all organizations |
| getOrganization | Get an organization |
| updateOrganization | Update an organization |
| deleteOrganization | Delete an organization |
| createGroup | Create a group |
| listGroups | List all groups |
| getGroup | Get a group |
| updateGroup | Update a group |
| deleteGroup | Delete a group |
| createTicket | Create a ticket |
| listTickets | List all tickets |
| getTicket | Get a ticket |
| deleteTicket | Delete a ticket |
| getTicketArticles | Get ticket articles |
