Twilio MCP connector

Twilio is a cloud communications platform that provides programmable voice, messaging, and video capabilities. The Twilio MCP connector allows AI agents to send SMS, MMS, and WhatsApp messages, make and receive voice calls, and manage phone numbers. It also supports retrieving message history, checking delivery status, and configuring communication workflows across multiple channels.

Authentication type

• API Key - Requires a static API key to be configured before the agent can connect to the service.

Uses

Use the Twilio MCP connector to perform the following actions:

• Send time-sensitive alerts and notifications to customers via SMS
• Deliver one-time passwords and verification codes through text message
• Broadcast promotional campaigns to multiple contacts using WhatsApp
• Conduct customer surveys and gather feedback through voice calls
• Trigger appointment reminders automatically when scheduling changes occur
• Escalate urgent support issues by initiating immediate outbound calls
• Distribute order confirmations and shipping updates via SMS or MMS

Example prompts

Use the following example prompts to invoke Twilio MCP connector tools from your AI assistant or Boomi Connect workflow:

• Send an SMS to our top 50 customers notifying them of the sale in Twilio.
• Trigger a voice call to the support team when a critical alert is received in Twilio.
• Deliver a two-factor authentication code via text message using Twilio.
• Send appointment reminders to all scheduled clients through Twilio this morning.
• Broadcast a WhatsApp message about the product launch to our subscriber list in Twilio.
• Make an outbound call to follow up with leads from yesterday's form submissions in Twilio.
• Queue SMS messages to send during business hours using Twilio.
• Send order confirmation details via MMS including the receipt image through Twilio.
• Create a workflow that texts customers when their package ships using Twilio.
• Call customers at risk of churning to offer a retention discount through Twilio.

Twilio MCP connector tools

The Twilio MCP connector provides the following tools. Each tool maps to a specific action you can invoke from your AI agent or automation.

Tool	Description
twilio_sendsms_invoke	Sends a text message to a specified phone number.
sendMessage	Sends a message via SMS, MMS, or WhatsApp to a recipient.
makeCall	Initiates a voice call to a specified phone number.