Twilio MCP connector
Updated
Twilio is a cloud communications platform for building programmable voice, messaging, and video capabilities into applications. The Twilio MCP connector allows AI agents to send SMS, MMS, and WhatsApp messages, and initiate voice calls to reach customers across channels. It also supports managing phone numbers and communication logs to coordinate outbound and inbound interactions at scale.
Authentication type
- API Key - Requires a static API key to be configured before the agent can connect to the service.
Uses
Use the Twilio MCP connector to perform the following actions:
- Send order confirmations and shipping updates to customers via SMS
- Deliver appointment reminders automatically to reduce missed bookings
- Notify support teams instantly when a critical workflow fails
- Send promotional offers and alerts through WhatsApp to boost engagement
- Trigger automated voice calls for urgent operational notifications
- Share product images and receipts using MMS messaging
- Verify customer identity by sending one-time passcodes via SMS
- Escalate incident alerts to on-call staff through phone calls
Example prompts
Use the following example prompts to invoke Twilio MCP connector tools from your AI assistant or Boomi Connect workflow:
Send an SMS to notify our customer that their order has shipped.Text all customers on this list about tomorrow's store closing using Twilio.Send a WhatsApp message with the invoice attached through Twilio.Call the warehouse manager now to report a shipment delay.Send an MMS with the product photo to our top client.Notify the on-call engineer by phone call about the server outage.Send a one-time passcode to this phone number via Twilio SMS.Send a reminder text to patients about their appointments tomorrow.Make a voice call to confirm the delivery address with the customer.Send a WhatsApp confirmation message after the payment is received.
Twilio MCP connector tools
The Twilio MCP connector provides the following tools. Each tool maps to a specific action you can invoke from your AI agent or automation.
| Tool | Description |
|---|---|
| twilio_sendsms_invoke | Send an SMS |
| sendMessage | Send SMS/MMS/WhatsApp message |
| makeCall | Make a voice call |
