SyncroMSP MCP connector

SyncroMSP is an all-in-one IT management platform for managed service providers covering ticketing, billing, and asset management. The SyncroMSP MCP connector allows AI agents to manage customer accounts and contacts, create and update service tickets, and track assets across client environments. It also supports managing invoices and payment records, querying RMM data, and automating billing workflows for MSP operations.

Authentication type

• API Key - Requires a static API key to be configured before the agent can connect to the service.

Uses

Use the SyncroMSP MCP connector to perform the following actions:

• Track and resolve IT support tickets from customers across all MSP accounts
• Automate customer onboarding by creating accounts, contacts, and asset records in SyncroMSP
• Generate invoices and manage billing for services rendered to multiple clients
• Monitor IT asset inventory across customer environments in real time
• Update ticket statuses and assignments based on workflow automation triggers
• Maintain accurate product catalogs and pricing for service delivery
• Sync customer contact information between SyncroMSP and other business systems

Example prompts

Use the following example prompts to invoke SyncroMSP MCP connector tools from your AI assistant or Boomi Connect workflow:

• Show me all open tickets assigned to our support team in SyncroMSP.
• Create a new customer account in SyncroMSP for ABC Corporation.
• List all assets deployed at the New York office location.
• Generate an invoice in SyncroMSP for Q4 services provided to this client.
• Update the ticket status to resolved for incident number 5432.
• Find all contacts associated with our top 10 customers in SyncroMSP.
• Add a new server to the asset inventory for customer XYZ.
• Retrieve unpaid invoices from the last 30 days across all customers.
• Create a product listing for our new managed backup service.
• Delete the duplicate contact record we discovered during the audit.

SyncroMSP MCP connector tools

The SyncroMSP MCP connector provides the following tools. Each tool maps to a specific action you can invoke from your AI agent or automation.

Tool	Description
getAllCustomers	Retrieves a complete list of all customers in the system.
createCustomer	Creates a new customer record with the provided information.
getCustomer	Retrieves detailed information about a specific customer.
updateCustomer	Modifies an existing customer record with new information.
deleteCustomer	Removes a customer record from the system.
getAllContacts	Retrieves a complete list of all contacts in the system.
createContact	Creates a new contact record with the provided information.
getContact	Retrieves detailed information about a specific contact.
updateContact	Modifies an existing contact record with new information.
deleteContact	Removes a contact record from the system.
getAllTickets	Retrieves a complete list of all support tickets in the system.
createTicket	Creates a new support ticket with the provided information.
getTicket	Retrieves detailed information about a specific ticket.
updateTicket	Modifies an existing ticket record with new information.
deleteTicket	Removes a ticket record from the system.
getAllAssets	Retrieves a complete list of all assets in the system.
createAsset	Creates a new asset record with the provided information.
getAsset	Retrieves detailed information about a specific asset.
updateAsset	Modifies an existing asset record with new information.
deleteAsset	Removes an asset record from the system.
getAllInvoices	Retrieves a complete list of all invoices in the system.
createInvoice	Creates a new invoice record with the provided information.
getInvoice	Retrieves detailed information about a specific invoice.
updateInvoice	Modifies an existing invoice record with new information.
deleteInvoice	Removes an invoice record from the system.
getAllProducts	Retrieves a complete list of all products in the system.
createProduct	Creates a new product record with the provided information.
getProduct	Retrieves detailed information about a specific product.
updateProduct	Modifies an existing product record with new information.
deleteProduct	Removes a product record from the system.