Service Now MCP connector

ServiceNow provides a cloud-based, AI-driven platform that helps businesses digitize tasks and processes across the enterprise. The ServiceNow MCP connector allows AI agents to manage tasks by assigning, updating descriptions and status, creating work notes, and tracking task lifecycles. It also supports managing attachments, listing business services, and organizing workflow operations across ServiceNow instances.

Authentication type

• Basic Auth - Requires a username and password to be configured for the agent to access the service.

Uses

Use the Service Now MCP connector to perform the following actions:

• Automate incident creation and assignment to reduce mean time to response
• Route tasks to the right team members based on skills and availability
• Capture and track work notes to maintain audit trails and documentation
• Synchronize user and group data across enterprise systems
• Bulk manage configuration items and business services from external sources
• Orchestrate multi-step workflows that span incidents, tasks, and service requests
• Retrieve attachment metadata to validate and organize incident-related documents

Example prompts

Use the following example prompts to invoke Service Now MCP connector tools from your AI assistant or Boomi Connect workflow:

• Create a new incident in ServiceNow for a critical database outage.
• Assign the highest priority open incidents to our on-call engineer.
• List all active tasks assigned to the infrastructure team in ServiceNow.
• Add a work note to ticket INC0012345 explaining the root cause we found.
• Show me all departments in ServiceNow so I can add a new user to the correct one.
• Update the description of task TSK0098765 to reflect the latest scope changes.
• Delete the attachment that was uploaded to incident INC0010203 by mistake.
• Create a new user in ServiceNow and assign them to the support team group.
• Get the current status of incident INC0011223 and all attached work notes.
• List all configuration items in our production environment from ServiceNow.

Service Now MCP connector tools

The Service Now MCP connector provides the following tools. Each tool maps to a specific action you can invoke from your AI agent or automation.

Tool	Description
servicenow_servicenowassigntask_invoke	Assigns a task to a specified user or team member.
servicenow_servicenowchangeactivestatus_invoke	Changes whether a task is active or inactive.
servicenow_servicenowchangedescription_invoke	Modifies the detailed description of a task.
servicenow_servicenowchangeshortdescription_invoke	Modifies the brief summary text of a task.
servicenow_servicenowcreatetask_invoke	Creates a new task with specified details.
servicenow_servicenowcreateworknote_invoke	Adds a work note entry to a task or ticket.
getAllAttachments	Lists all attachments associated with a record.
getAttachment	Retrieves metadata and details about a specific attachment.
deleteAttachment	Removes an attachment from a record.
getAllBusinessServices	Lists all business services in the system.
getAllConfigurationItems	Lists all configuration items tracked in the system.
getAllDepartments	Lists all departments in the organization.
getAllDictionaryEntries	Lists all dictionary entries available in the system.
getAllIncidents	Lists all incidents in the system.
createIncident	Creates a new incident record.
getIncident	Retrieves details about a specific incident.
updateIncident	Modifies an existing incident record.
deleteIncident	Removes an incident from the system.
getAllTableRecords	Lists all records from a specified table.
createTableRecord	Creates a new record in a specified table.
getTableRecord	Retrieves a specific record from a table.
updateTableRecord	Modifies an existing record in a table.
deleteTableRecord	Removes a record from a table.
getAllUsers	Lists all user accounts in the system.
createUser	Creates a new user account.
getUser	Retrieves details about a specific user.
updateUser	Modifies an existing user account.
deleteUser	Removes a user account from the system.
getAllUserGroups	Lists all user groups in the system.
getAllUserRoles	Lists all user roles available in the system.
getTableSchema	Get table schema.
getChoiceList	Get choice list values.