RingCentral MCP connector

RingCentral is a cloud-based communications platform that provides messaging, video, phone, and SMS services for businesses. The RingCentral MCP connector allows AI agents to retrieve call logs for users and companies, monitor active calls, and check service status and API version information. It also supports syncing and deleting call log records to manage communication history across the platform.

Authentication type

• OAuth 2.0 Authorization Code - Requires a one-time user login to authorize the agent to access the service on their behalf.

Uses

Use the RingCentral MCP connector to perform the following actions:

• Retrieve call logs and recordings to audit communication history and compliance requirements
• Send SMS and MMS messages to customers from automated business workflows
• Initiate outbound calls programmatically and monitor their status in real time
• Sync message data across RingCentral and other business applications automatically
• Access active call information to build real-time communication dashboards
• Manage fax cover pages and message store settings without manual intervention
• Delete conversation records to maintain data privacy and retention policies

Example prompts

Use the following example prompts to invoke RingCentral MCP connector tools from your AI assistant or Boomi Connect workflow:

• Show me all call logs from our sales team for the past week in RingCentral.
• Send an SMS notification to customers about their order status using RingCentral.
• What are the active calls happening right now across the company in RingCentral?
• Retrieve the call recording from the client meeting on Tuesday in RingCentral.
• Sync all messages from RingCentral into our CRM system.
• Make an outbound call to this phone number and tell me when it completes.
• Delete old conversation threads from RingCentral that are over 6 months old.
• Show me all MMS messages sent in the last 30 days from RingCentral.
• Get the status of the RingOut call we initiated 10 minutes ago.
• List all available fax cover pages in RingCentral.

RingCentral MCP connector tools

The RingCentral MCP connector provides the following tools. Each tool maps to a specific action you can invoke from your AI agent or automation.

Tool	Description
readAPIVersions	Retrieves a list of all available API versions supported by the service.
readAPIVersion	Retrieves detailed information about a specific API version.
readAPIStatus	Retrieves the current operational status of the service.
readUserCallLog	Retrieves call history records for a specific user.
deleteUserCallLog	Removes call history records for a specific user.
syncUserCallLog	Synchronizes user call history with the latest changes.
readUserCallRecord	Retrieves detailed information about a specific user call.
listExtensionActiveCalls	Retrieves all active calls for a specific user extension.
readCompanyCallLog	Retrieves call history records for the entire company.
syncAccountCallLog	Synchronizes company call history with the latest changes.
readCompanyCallRecord	Retrieves detailed information about a company call record.
listCompanyActiveCalls	Retrieves all active calls across the company.
readCallRecording	Retrieves a specific call recording file.
listCallRecordingData	Retrieves information about available call recordings.
createMMS	Sends a multimedia message to one or more recipients.
createInternalTextMessage	Sends a text message to other users within the organization.
listFaxCoverPages	Retrieves available fax cover page templates.
listMessages	Retrieves a list of messages from the message store.
deleteMessageByFilter	Removes messages matching specified criteria.
readMessage	Retrieves detailed information about a specific message.
updateMessage	Modifies properties of one or more existing messages.
deleteMessage	Removes a specific message from the store.
readMessageContent	Retrieves the body content of a specific message.
syncMessages	Synchronizes messages with the latest changes.
readMessageStoreConfiguration	Retrieves settings for the message storage system.
updateMessageStoreConfiguration	Modifies settings for the message storage system.
createRingOutCall	Initiates an outbound call connecting two phone numbers.
readRingOutCallStatus	Retrieves the current status of a RingOut call.
deleteRingOutCall	Terminates an active RingOut call.
createRingOutCallDeprecated	Initiates an outbound call using legacy method.
readRingOutCallStatusDeprecated	Get RingOut Call Status.
deleteRingOutCallDeprecated	Cancel RingOut Call.
listContacts	Get Contact List.
createContact	Create Contact.
readContact	Get Contact.
updateContact	Update Contact.
deleteContact	Delete Contact.
syncAddressBook	Address Book Synchronization.
listFavoriteContacts	Get Favorite Contact List.
updateFavoriteContactList	Update Favorite Contact List.
searchDirectoryEntries	Search Company Directory Entries.
readDirectoryEntry	Get Corporate Directory Entry.
listDirectoryEntries	Get Company Directory Entries.
readAccountFederation	Get Account Federation.
readUserPresenceStatus	Get User Presence Status.
updateUserPresenceStatus	Update User Presence Status.
readAccountPresence	Get User Presence Status List.
listGlipChats	Get Chats.
readGlipChat	Get Chat.
listGlipConversations	Get Conversations.
createGlipConversation	Create/Open Conversation.
readGlipConversation	Get Conversation.
listGlipTeams	Get Teams.
createGlipTeam	Create Team.
readGlipTeam	Get Team.
patchGlipTeam	Update Team.
deleteGlipTeam	Delete Team.
joinGlipTeam	Join Team.
leaveGlipTeam	Leave Team.
addGlipTeamMembers	Add Team Members.
removeGlipTeamMembers	Remove Team Members.
archiveGlipTeam	Archive Team.
unarchiveGlipTeam	Unarchive Team.
readGlipEveryone	Get Everyone Chat.
patchGlipEveryone	Update Everyone Сhat.
listRecentChats	Get Recent Chats.
listFavoriteChats	Get Favorite Chats.
favoriteGlipChat	Add Chat to Favorites.
unfavoriteGlipChat	Remove Chat from Favorites.
markChatRead	Mark Chat as Read.
markChatUnread	Mark Chat as Unread.
readGlipPost	Get Post.
patchGlipPost	Update Post.
deleteGlipPost	Delete Post.
readGlipPosts	Get Posts.
createGlipPost	Create Post.
listGlipGroupPosts	Get Group Posts.
createGlipGroupPost	Create Post in Group.
updateGlipPostText	Update Post.
createGlipCard	Create Card.
readGlipCard	Get Card.
updateGlipCard	Update Card.
deleteGlipCard	Delete Card.
readGlipEvents	Get User Events List.
createEvent	Create Event.
readEvent	Get Event.
updateEvent	Update Event.
deleteEvent	Delete Event.
createEventbyGroupId	Create Event by Group ID.
listGroupEvents	Get Group Events.
createChatNote	Create Note.
listChatNotes	Get Chat Notes.
readUserNote	Get Note.
patchNote	Update Note.
deleteNote	Delete Note.
lockNote	Lock Note.
unlockNote	Unlock Note.
publishNote	Publish Note.
listChatTasks	Get Chat Tasks.
createTask	Create Task.
readTask	Get Task.
patchTask	Patch Task.
deleteTask	Delete Task.
completeTask	Complete Task.
readGlipPerson	Get Person.
readGlipCompany	Get Company Info.
createGlipGroupWebhook	Create Webhook in Group.
listGlipGroupWebhooks	Get Webhooks in Group.
listGlipWebhooks	Get Webhooks.
readGlipWebhook	Get Webhook.
deleteGlipWebhook	Delete Webhook.
activateGlipWebhook	Activate Webhook.
suspendGlipWebhook	Suspend Webhook.
readGlipPreferences	Get Preferences.
listGlipGroups	Get User Groups.
createGlipGroup	Create Group.
readGlipGroup	Get Group.
assignGlipGroupMembers	Edit Group Members.
listGlipPosts	Get Posts.
createPost	Create Post.
readUnifiedPresence	Get Unified Presence.
updateUnifiedPresence	Update Unified Presence.
listMeetings	Get Scheduled Meetings.
createMeeting	Create Meetings.
readMeeting	Get Meeting Info.
updateMeeting	Update Meeting.
deleteMeeting	Delete Meeting.
endMeeting	End Meeting.
readMeetingServiceInfo	Get Meeting Service Info.
readAssistants	Get Assistants.
readAssistedUsers	Get Assisted Users.
listSubscriptions	Get Subscriptions.
createSubscription	Create Subscription.
readSubscription	Get Subscription.
updateSubscription	Renew Subscription / Update Event Filters.
deleteSubscription	Cancel Subscription.
renewSubscription	Renew Subscription.
readAuthorizationProfile	Get Authorization Profile.
checkUserPermission	Check User Permission.
readUserBusinessHours	Get User Business Hours.
updateUserBusinessHours	Update User Business Hours.
readCompanyBusinessHours	Get Company Business Hours.
updateCompanyBusinessHours	Update Company Business Hours.
readCallerBlockingSettings	Get Caller Blocking Settings.
updateCallerBlockingSettings	Update Caller Blocking Settings.
listBlockedAllowedNumbers	Get Blocked/Allowed Phone Numbers.
createBlockedAllowedNumber	Add Blocked/Allowed Number.
readBlockedAllowedNumber	Get Blocked/Allowed Number.
deleteBlockedAllowedNumber	Delete Blocked/Allowed Number.
updateBlockedAllowedNumber	Update Blocked/Allowed Number.
listForwardingNumbers	Get Forwarding Number List.
createForwardingNumber	Create Forwarding Number.
readForwardingNumber	Get Forwarding Number.
updateForwardingNumber	Update Forwarding Number.
deleteForwardingNumber	Delete Forwarding Number.
listAnsweringRules	Get Call Handling Rules.
createAnsweringRule	Create Call Handling Rule.
readAnsweringRule	Get Call Handling Rule.
updateAnsweringRule	Update Call Handling Rule.
deleteAnsweringRule	Delete Call Handling Rule.
createCompanyAnsweringRule	Create Company Call Handling Rule.
listCompanyAnsweringRules	Get Company Call Handling Rule List.
readCompanyAnsweringRule	Get Company Call Handling Rule.
updateCompanyAnsweringRule	Update Company Call Handling Rule.
deleteCompanyAnsweringRule	Delete Company Call Handling Rule.
listStandardGreetings	Get Standard Greeting List.
readStandardGreeting	Get Standard Greeting.
readCustomGreeting	Get Custom Greeting.
listIVRPrompts	Get IVR Prompt List.
readIVRPrompt	Get IVR Prompt.
deleteIVRPrompt	Delete IVR Prompt.
updateIVRPrompt	Update IVR Prompt.
readIVRPromptContent	Get IVR Prompt Content.
createIVRMenu	Create IVR Menu.
readIVRMenu	Get IVR Menu.
updateIVRMenu	Update IVR Menu.
readCallRecordingSettings	Get Call Recording Settings.
updateCallRecordingSettings	Update Call Recording Settings.
listCallRecordingExtensions	Get Call Recording Extension List.
updateCallRecordingExtensionList	Update Call Recording Extension List.
listCallRecordingCustomGreetings	Get Call Recording Custom Greeting List.
deleteCallRecordingCustomGreetingList	Delete Call Recording Custom Greeting List.
deleteCallRecordingCustomGreeting	Delete Call Recording Custom Greeting.
createSIPRegistration	Register SIP Device.
listExtensionPhoneNumbers	Get Extension Phone Number List.
readExtension	Get Extension.
updateExtension	Update Extension.
deleteExtension	Delete Extension.
readExtensionCallerId	Get Extension Caller ID.
updateExtensionCallerId	Update Extension Caller ID.
listExtensionGrants	Get Extension Grant List.
listAutomaticLocationUpdatesUsers	Get User List.
assignMultipleAutomaticaLocationUpdatesUsers	Enable Automatic Location Updates for Users.
listWirelessPoints	Get Wireless Point List.
createWirelessPoint	Create Wireless Point.
readWirelessPoint	Get Wireless Point.
updateWirelessPoint	Update Wireless Point.
deleteWirelessPoint	Delete Wireless Point.
listNetworks	Get Network Map.
createNetwork	Create Network.
readNetwork	Get Network.
updateNetwork	Update Network.
deleteNetwork	Delete Network.
listDevicesAutomaticLocationUpdates	Get Device List.
assignMultipleDevicesAutomaticLocationUpdates	Enable Automatic Location Updates for Devices.
listAccountSwitches	Get Account Switch List.
createSwitch	Create Switch.
readSwitch	Get Switch.
updateSwitch	Update Switch.
deleteSwitch	Delete Switch.
createMultipleSwitches	Create Multiple Switches.
updateMultipleSwitches	Update Multiple Switches.
createMultipleWirelessPoints	Create Multiple Wireless Points.
updateMultipleWirelessPoints	Update Multiple Wireless Points.
validateMultipleWirelessPoints	Validate Multiple Wireless Points.
validateMultipleSwitches	Validate Multiple Switches.
readAutomaticLocationUpdatesTask	Get Emergency Map Configuration Task.
createEmergencyLocation	Add Emergency Location.
listEmergencyLocations	Get Emergency Location List.
readEmergencyLocation	Get Emergency Location.
updateEmergencyLocation	Update Emergency Location.
readNotificationSettings	Get Notification Settings.
updateNotificationSettings	Update Notification Settings.
readUserProfileImage	Get User Profile Image.
readScaledPofileImage	Get Scaled User Profile Image.
readConferencingSettings	Get User Conferencing Settings.
updateConferencingSettings	Update User Conferencing Settings.
readAccountInfo	Get Account Info.
readAccountBusinessAddress	Get Account Business Address.
updateAccountBusinessAddress	Update Company Business Address.
readAccountServiceInfo	Get Account Service Info.
listLanguages	Get Language List.
readLanguage	Get Language.
listCountries	Get Country List.
readCountry	Get Country.
listLocations	Get Location List.
listStates	Get States List.
readState	Get State.
listTimezones	Get Timezone List.
readTimezone	Get Timezone.
listAccountPhoneNumbers	Get Company Phone Number List.
readAccountPhoneNumber	Get Phone Number.
listExtensions	Get Extension List.
createExtension	Create Extension.
listUserTemplates	Get User Template List.
readUserTemplate	Get User Template.
listCallQueues	Get Call Queues.
listCallQueueMembers	Get Call Queue Members.
assignMultipleCallQueueMembers	Assign Multiple Call Queue Members.
listDepartmentMembers	Get Department Member List.
assignMultipleDepartmentMembers	Assign Multiple Department Members.
listPagingGroupUsers	Get Paging Group Users.
listPagingGroupDevices	Get Paging Group Devices.
assignMultiplePagingGroupUsersDevices	Assign Paging Group Users and Devices.
createCallMonitoringGroup	Create Call Monitoring Group.
listCallMonitoringGroups	Get Call Monitoring Groups List.
updateCallMonitoringGroup	Updates Call Monitoring Group.
deleteCallMonitoringGroup	Delete Call Monitoring Group.
listCallMonitoringGroupMembers	Get Call Monitoring Group Member List.
updateCallMonitoringGroupList	Update Call Monitoring Group List.
parsePhoneNumber	Parse Phone Number.
readDevice	Get Device.
updateDevice	Update Device.
listExtensionDevices	Get Extension Device List.
checkHealth	Check Health.
checkHealth2	Check Health.
readServiceProviderConfig2	Get Service Provider Config.
readServiceProviderConfig	Get Service Provider Config.
searchViaGet2	Search/List Users.
createUser2	Create User.
searchViaGet	Search/List Users.
createUser	Create User.
searchViaPost2	Search/List Users.
readUser2	Get User.
replaceUser2	Update/Replace User.
deleteUser2	Delete User.
patchUser2	Update/Patch User.
createCallOutCallSession	Create CallOut Call Session.
readCallSessionStatus	Get Call Session Status.
deleteCallSession	Drop Call Session.
holdCallParty	Hold Call Party.
unholdCallParty	Unhold Call Party.
rejectParty	Reject Call Party.
ignoreCallInQueue	Ignore Call in Queue.
transferCallParty	Transfer Call Party.
answerCallParty	Answer Call Party.
pickupCallParty	Pickup Call.
forwardCallParty	Forward Call Party.
replyParty	Reply with Text.
callFlipParty	Call Flip on Party.
callParkParty	Call Park on Party.
readCallPartyStatus	Get Call Party Status.
updateCallParty	Update Call Party.
startCallRecording	Create Recording.
pauseResumeCallRecording	Pause/Resume Recording.
superviseCallSession	Supervise Call.
createDataExportTask	Create Data Export Task.
readDataExportTask	Get Data Export Task.
createMessageStoreReport	Create Message Store Report.
readMessageStoreReportTask	Get Message Store Report Task.
readMessageStoreReportArchive	Get Message Store Report Archive.
readMessageStoreReportArchiveContent	Get Message Store Report Archive Content.
authorize	Authorize.
revokeToken	Revoke Token.
getToken	Get Token.