PagerDuty MCP connector
Updated
PagerDuty is an incident management platform that helps teams detect, respond to, and resolve incidents in real time. The PagerDuty MCP connector allows AI agents to create, update, and track incidents, and add notes to document response progress. It also supports reviewing log entries, looking up user details, and managing escalation policies to keep the right people informed throughout an incident.
Authentication type
- OAuth 2.0 Authorization Code - Requires a one-time user login to authorize the agent to access the service on their behalf.
Uses
Use the PagerDuty MCP connector to perform the following actions:
- Track active incidents across services in real time
- Create incidents instantly when issues arise in monitored systems
- Escalate unresolved incidents automatically based on defined policies
- Document incident resolution steps with detailed notes
- Assign priority levels to incidents for faster triage
- Identify on-call responders and escalation paths for any service
- Audit incident history through detailed log entries
- Coordinate incident response by pulling user and team details
Example prompts
Use the following example prompts to invoke PagerDuty MCP connector tools from your AI assistant or Boomi Connect workflow:
Show me all open incidents in PagerDuty right now.Create a new incident in PagerDuty for the payment service outage.What's the current status of incident 12345 in PagerDuty?Update the incident to mark it as resolved in PagerDuty.Add a note to the database incident explaining the root cause.List all escalation policies we have set up in PagerDuty.Who is on call for the network team in PagerDuty.Show me all high priority incidents from this week.List all services being monitored in PagerDuty.Find the log entries for the server outage incident.
PagerDuty MCP connector tools
The PagerDuty MCP connector provides the following tools. Each tool maps to a specific action you can invoke from your AI agent or automation.
| Tool | Description |
|---|---|
| listIncidents | List incidents |
| createIncident | Create an incident |
| getIncident | Get an incident |
| updateIncident | Update an incident |
| listIncidentNotes | List incident notes |
| createIncidentNote | Create an incident note |
| listLogEntries | List log entries |
| getLogEntry | Get a log entry |
| getUser | Get a user |
| listEscalationPolicies | List escalation policies |
| listPriorities | List priorities |
| listServices | List services |
| listUsers | List users |
