PagerDuty MCP connector

PagerDuty is an incident management platform that helps teams detect, respond to, and resolve incidents in real time. The PagerDuty MCP connector allows AI agents to manage incidents by creating, updating, and retrieving incident details, as well as adding notes and accessing incident log entries. It also supports retrieving user information and escalation policies to help coordinate response workflows.

Authentication type

• OAuth 2.0 Authorization Code - Requires a one-time user login to authorize the agent to access the service on their behalf.

Uses

Use the PagerDuty MCP connector to perform the following actions:

• Detect and respond to critical incidents in real time across your infrastructure
• Escalate urgent incidents to on-call team members automatically based on policies
• Track incident resolution timelines and capture root cause analysis in notes
• Route incidents to the correct service and team for faster response
• Retrieve detailed incident history and audit logs for compliance reporting
• Assign incidents to users and monitor acknowledgment and resolution status
• Prioritize incidents by severity level to focus response efforts efficiently

Example prompts

Use the following example prompts to invoke PagerDuty MCP connector tools from your AI assistant or Boomi Connect workflow:

• Show me all open incidents in PagerDuty right now.
• Create a new critical incident for the payment processing outage.
• What incidents were triggered in the last 24 hours in PagerDuty?
• Add a note to the database incident saying we've identified the root cause.
• List all users on the engineering escalation policy in PagerDuty.
• Get details about incident INC-12345 including when it was created.
• Show me all services we have set up in PagerDuty.
• Update the status of the network incident to resolved.
• Who is currently on call for the API service in PagerDuty.
• Retrieve the activity log for the past week in PagerDuty.

PagerDuty MCP connector tools

The PagerDuty MCP connector provides the following tools. Each tool maps to a specific action you can invoke from your AI agent or automation.

Tool	Description
listIncidents	Retrieves a list of all incidents with their current status and details.
createIncident	Creates a new incident and triggers alert notifications to assigned responders.
getIncident	Retrieves detailed information about a specific incident.
updateIncident	Modifies the status, assignment, or other properties of an existing incident.
listIncidentNotes	Retrieves all notes and comments added to a specific incident.
createIncidentNote	Adds a new note or comment to an existing incident.
listLogEntries	Retrieves a log of all activities and changes within the organization.
getLogEntry	Retrieves details about a specific activity or change log entry.
getUser	Retrieves profile information and contact details for a specific user.
listEscalationPolicies	Retrieves all escalation policies that define alert routing rules.
listPriorities	Retrieves all available incident severity and priority levels.
listServices	Retrieves all services monitored and managed within the organization.
listUsers	Retrieves a list of all users in the organization with their details.