Intercom MCP connector

Intercom is a customer messaging platform that connects sales, marketing, and support teams with leads and customers through live chat, email, and in-app messages. The Intercom MCP connector allows AI agents to manage contacts and companies by creating, updating, retrieving, and deleting lead and account records. It also supports listing all contacts and companies to query customer data across your Intercom workspace.

Authentication type

• OAuth 2.0 Authorization Code - Requires a one-time user login to authorize the agent to access the service on their behalf.

Uses

Use the Intercom MCP connector to perform the following actions:

• Capture and organize leads in Intercom to build a qualified prospect pipeline
• Sync customer information across teams to ensure consistent contact data
• Automatically create or update company records when new business relationships form
• Remove outdated or duplicate contact records from Intercom to maintain data quality
• Route incoming leads to sales teams based on company information and engagement
• Enrich customer profiles with company details to personalize messaging and outreach
• Track contact lifecycle from lead discovery through customer onboarding in Intercom

Example prompts

Use the following example prompts to invoke Intercom MCP connector tools from your AI assistant or Boomi Connect workflow:

• Show me all contacts in Intercom who joined in the last 30 days.
• Add a new lead to Intercom with the name Sarah Chen and email sarah@acmecorp.com.
• Update the contact record for john.smith@techco.com with a new phone number.
• Find all companies in Intercom with more than 500 employees.
• Create a company record for Apex Solutions in Intercom.
• Delete the contact record for the test user in Intercom.
• Get the full contact details for the lead with ID 12345 in Intercom.
• List all companies in Intercom and show which ones are in the tech industry.
• Retrieve the company profile for Acme Corp from Intercom.
• Sync our CRM leads into Intercom as new contacts.

Intercom MCP connector tools

The Intercom MCP connector provides the following tools. Each tool maps to a specific action you can invoke from your AI agent or automation.

Tool	Description
listContacts	Retrieves a list of all contacts and leads in the system.
createOrUpdateContact	Creates a new contact or updates an existing contact's information.
getContact	Retrieves detailed information about a specific contact by identifier.
deleteContact	Removes a contact from the system permanently.
listCompanies	Retrieves a list of all companies in the system.
createOrUpdateCompany	Creates a new company or updates an existing company's information.
getCompany	Retrieves detailed information about a specific company by identifier.