Intercom MCP connector
Updated
Intercom is a customer messaging platform that helps sales, marketing, and support teams engage with customers. The Intercom MCP connector allows AI agents to create, update, and retrieve contact and company records within a workflow. It also supports listing and deleting contacts, giving teams a way to keep customer and account data accurate across their Intercom instance.
Authentication type
- OAuth 2.0 Authorization Code - Requires a one-time user login to authorize the agent to access the service on their behalf.
Uses
Use the Intercom MCP connector to perform the following actions:
- Sync new leads into Intercom for immediate follow-up by sales teams
- Update contact records automatically as customer information changes
- Look up a customer's full profile before a support conversation
- Remove outdated or duplicate contacts to keep Intercom data clean
- Track company accounts alongside individual contacts in one workflow
- Create or update company records when deals or plans change
- Retrieve company details to personalize outreach and support responses
- Automate lead capture from web forms directly into Intercom
Example prompts
Use the following example prompts to invoke Intercom MCP connector tools from your AI assistant or Boomi Connect workflow:
Show me all contacts added to Intercom this week.Add a new lead to Intercom with their email and company name.Find the Intercom contact record for john@example.com.Delete the duplicate contact for Sarah Lee in Intercom.List all companies tracked in Intercom right now.Update the company plan for Acme Corp in Intercom.Get the details for the company named Globex in Intercom.Create a new lead in Intercom for a customer who just signed up.Check if this contact already exists in Intercom before adding them.Pull up the company profile for our biggest account in Intercom.
Intercom MCP connector tools
The Intercom MCP connector provides the following tools. Each tool maps to a specific action you can invoke from your AI agent or automation.
| Tool | Description |
|---|---|
| listContacts | List contacts (leads) |
| createOrUpdateContact | Create or update a contact (lead) |
| getContact | Get a contact by ID |
| deleteContact | Delete a contact by ID |
| listCompanies | List companies |
| createOrUpdateCompany | Create or update a company |
| getCompany | Get a company by ID |
