Help Scout MCP connector
Help Scout is a customer support platform for managing email conversations, live chat, and knowledge base articles. The Help Scout MCP connector allows AI agents to organize and manage knowledge base content by creating and updating collections, categories, and articles. It also supports browsing existing documentation structures and deleting content across the knowledge base.
Authentication type
- OAuth 2.0 Authorization Code - Requires a one-time user login to authorize the agent to access the service on their behalf.
Uses
Use the Help Scout MCP connector to perform the following actions:
- Organize support content into collections and categories for faster customer self-service
- Publish and update knowledge base articles without leaving your workflow platform
- Search help articles by keyword to embed answers into customer conversations
- Create multiple help sites and manage URL redirects across your support domains
- Automate knowledge base maintenance by deleting outdated articles and restructuring categories
- Build self-service portals that reduce support ticket volume and improve response times
- Sync support documentation updates across teams and customer-facing Help Scout instances
Example prompts
Use the following example prompts to invoke Help Scout MCP connector tools from your AI assistant or Boomi Connect workflow:
Show me all collections in Help Scout and count how many articles each one has.Create a new knowledge base collection called 'Billing FAQ' in Help Scout.Find articles in Help Scout that mention 'password reset' and update them with new instructions.List all categories under our 'Getting Started' collection in Help Scout.Delete the outdated 'Legacy Features' article from Help Scout.Search Help Scout for articles about refunds and return the top five results.Create a new redirect in Help Scout that points old.example.com to help.example.com.Add a new support site to Help Scout for our European customers.Show me all the redirects currently set up on our Help Scout site.Create a new category called 'Account Management' in our Help Scout billing collection.
Help Scout MCP connector tools
The Help Scout MCP connector provides the following tools. Each tool maps to a specific action you can invoke from your AI agent or automation.
| Tool | Description |
|---|---|
| listCollections | Retrieves all collections available in the Help Scout knowledge base. |
| createCollection | Creates a new collection to organize knowledge base content. |
| getCollection | Retrieves details about a specific collection. |
| updateCollection | Modifies the settings or metadata of an existing collection. |
| deleteCollection | Removes a collection from the knowledge base. |
| listCategories | Retrieves all categories within a specific collection. |
| listArticlesByCollection | Retrieves all articles contained in a specific collection. |
| createCategory | Creates a new category within a collection. |
| listArticlesByCategory | Retrieves all articles within a specific category. |
| createArticle | Creates a new article in the knowledge base. |
| getArticle | Retrieves the full content of a specific article. |
| updateArticle | Modifies the content or metadata of an existing article. |
| deleteArticle | Removes an article from the knowledge base. |
| searchArticles | Searches the knowledge base for articles matching specified criteria. |
| createSite | Creates a new help site or documentation portal. |
| deleteSite | Removes a help site and its associated content. |
| listRedirects | Retrieves all active redirects configured for a site. |
| createRedirect | Creates a redirect rule to route old URLs to new locations. |
