Help Scout MCP connector
Updated
Help Scout is a customer support platform for managing email conversations, live chat, and knowledge base content. The Help Scout MCP connector allows AI agents to create, organize, and update knowledge base collections and categories, and to manage the articles within them. It also supports retrieving existing collections and articles, helping teams keep self-service documentation accurate and up to date.
Authentication type
- OAuth 2.0 Authorization Code - Requires a one-time user login to authorize the agent to access the service on their behalf.
Uses
Use the Help Scout MCP connector to perform the following actions:
- Organize knowledge base content into collections and categories for self-service support
- Publish and update help articles to keep customers informed without agent intervention
- Build searchable documentation sites that reduce repetitive support tickets
- Redirect outdated help links to current articles to prevent broken navigation
- Search existing articles instantly to avoid duplicate content creation
- Launch new documentation sites for products, brands, or customer segments
- Track collections, categories, and articles from a single workflow
- Streamline article lifecycle management from creation through deletion
Example prompts
Use the following example prompts to invoke Help Scout MCP connector tools from your AI assistant or Boomi Connect workflow:
Show me all collections in our Help Scout knowledge base.Create a new article about password resets in Help Scout.Find all articles related to billing issues in Help Scout.Update the shipping policy article in Help Scout with new details.List every category inside our onboarding collection in Help Scout.Delete the outdated FAQ article from Help Scout.Set up a redirect from our old help URL to the new one in Help Scout.Create a new collection for our mobile app documentation in Help Scout.Search Help Scout for articles mentioning refund policy.Create a new help site for our enterprise customers in Help Scout.
Help Scout MCP connector tools
The Help Scout MCP connector provides the following tools. Each tool maps to a specific action you can invoke from your AI agent or automation.
| Tool | Description |
|---|---|
| listCollections | List collections |
| createCollection | Create a collection |
| getCollection | Get a collection |
| updateCollection | Update a collection |
| deleteCollection | Delete a collection |
| listCategories | List categories in a collection |
| listArticlesByCollection | List articles in a collection |
| createCategory | Create a category |
| listArticlesByCategory | List articles in a category |
| createArticle | Create an article |
| getArticle | Get an article |
| updateArticle | Update an article |
| deleteArticle | Delete an article |
| searchArticles | Search articles |
| createSite | Create a site |
| deleteSite | Delete a site |
| listRedirects | List redirects for a site |
| createRedirect | Create a redirect |
