Gong MCP connector

Gong is a revenue intelligence platform that captures and analyzes customer interactions to provide insights for sales teams. The Gong MCP connector allows AI agents to create and retrieve call records, access call transcripts, and search through customer conversations. It also supports managing user information and listing calls across the platform to surface insights from recorded interactions.

Authentication type

• OAuth 2.0 Authorization Code - Requires a one-time user login to authorize the agent to access the service on their behalf.

Uses

Use the Gong MCP connector to perform the following actions:

• Capture customer call recordings and transcripts to build a searchable revenue intelligence library
• Analyze sales conversations to identify coaching opportunities and winning sales techniques
• Track call metrics across your sales team to measure performance and forecast revenue
• Extract key moments from customer interactions to improve deal strategy and negotiation
• Identify patterns in successful calls to train sales representatives on best practices
• Monitor customer sentiment and engagement signals during sales conversations in real time
• Create detailed call records with metadata to maintain comprehensive customer interaction history

Example prompts

Use the following example prompts to invoke Gong MCP connector tools from your AI assistant or Boomi Connect workflow:

• Show me all calls from my top sales representative in the last 30 days in Gong.
• Find calls where the customer mentioned our competitor by name in Gong.
• Get the transcript of the call I had with Acme Corporation yesterday in Gong.
• List all users in Gong and tell me who has the highest number of recorded calls.
• Search for calls in Gong where the deal value exceeded $50,000.
• Create a new call record in Gong for my meeting with the prospect today.
• Show me all calls in Gong from last quarter that resulted in a closed deal.
• Find calls in Gong where the customer objection rate was highest.
• Get details about a specific call in Gong using its ID.
• Search for calls in Gong from accounts in the technology industry in the past 60 days.

Gong MCP connector tools

The Gong MCP connector provides the following tools. Each tool maps to a specific action you can invoke from your AI agent or automation.

Tool	Description
gong_gongcreatecall_invoke	Creates a new call record in the system.
gong_gongetcallinfo_invoke	Retrieves detailed information about a specific call.
gong_gonggetcalltranscript_invoke	Retrieves the transcript text from a recorded call.
gong_gonglistcalls_invoke	Returns a list of calls from the account.
gong_gonglistusers_invoke	Returns a list of users in the account.
gong_gongsearchcalls_invoke	Searches calls using specified criteria and filters.
getCalls	Returns a list of calls from the account.
getCall	Retrieves detailed information about a specific call.
getUsers	Returns a list of users in the account.
getUser	Retrieves detailed information about a specific user.