Front MCP connector

Front is a customer communication platform that helps teams manage emails, messages, and conversations across multiple channels in a shared workspace. The Front MCP connector allows AI agents to create and manage customer accounts and contacts, retrieve account details and custom fields, and organize relationships between contacts and accounts. It also supports listing accounts, updating account information, and removing contacts from accounts to maintain accurate customer data.

Authentication type

• OAuth 2.0 Authorization Code - Requires a one-time user login to authorize the agent to access the service on their behalf.

Uses

Use the Front MCP connector to perform the following actions:

• Route incoming customer messages across email, chat, and social channels from one inbox
• Build customer profiles by linking contacts and accounts to track communication history
• Generate analytics reports to measure team performance and customer response times
• Automate ticket workflows by creating, updating, and managing conversation statuses
• Draft and send personalized messages to customers across multiple communication channels
• Organize customer interactions with custom fields, tags, and company rules
• Attach files and documents to conversations for seamless information sharing
• Monitor channel health and validate active communication connections in real time

Example prompts

Use the following example prompts to invoke Front MCP connector tools from your AI assistant or Boomi Connect workflow:

• Create a new contact for our key customer in Front and link them to their account.
• Show me all messages received in Front over the last 7 days.
• Generate an analytics report in Front to see our average response time this month.
• Update the ticket status to resolved for all conversations closed this week in Front.
• List all active channels in Front and check if our email channel is working.
• Add a comment to the customer conversation in Front with the latest project update.
• Create a draft message in Front to send to customers about our new product launch.
• Fetch all contacts associated with our enterprise account in Front.
• Download attachments from recent customer messages in Front for archival.
• List all company rules in Front to see what automation we have set up.

Front MCP connector tools

The Front MCP connector provides the following tools. Each tool maps to a specific action you can invoke from your AI agent or automation.

Tool	Description
front_frontcreatecontact_invoke	Creates a new contact with the provided information.
list-accounts	Retrieves a list of all accounts in the system.
create-account	Creates a new account with the specified details.
list-account-custom-fields	Retrieves custom fields defined for a specific account.
fetch-an-account	Retrieves detailed information about a specific account.
update-account	Modifies the details of an existing account.
delete-an-account	Removes an account from the system.
list-account-contacts	Retrieves all contacts associated with a specific account.
add-contact-to-account	Associates a contact with an account.
remove-contact-from-account	Removes a contact from an account.
create-analytics-export	Initiates a new analytics data export.
get-analytics-export	Retrieves details about a specific analytics export.
create-analytics-report	Generates a new analytics report with specified parameters.
get-analytics-report	Retrieves a specific analytics report.
trigger-app-event	Sends a trigger to initiate an application event.
list-channels	Retrieves a list of all communication channels.
get-channel	Retrieves detailed information about a specific channel.
update-channel	Modifies the settings of an existing channel.
create-draft	Creates a new draft message.
receive-custom-messages	Retrieves custom messages from the system.
create-message	Creates and sends a new message.
validate-channel	Verifies the configuration and connectivity of a channel.
get-comment	Retrieves a specific comment.
update-comment	Modifies the content of an existing comment.
download-attachment-for-a-comment	Downloads an attachment associated with a comment.
list-comment-mentions	Retrieves all mentions within a specific comment.
add-comment-reply	Adds a reply to an existing comment.
list-all-company-rules	Retrieves all rules configured for the company.
list-company-ticket-statuses	Retrieves all available ticket status options.
get-ticket-status-by-id	Retrieves details about a specific ticket status.
list-company-tags	List company tags.
create-company-tag	Create company tag.
list-groups	List groups.
create-group	Create group.
delete-group	Delete group.
list-contacts-in-group	List contacts in group.
add-contacts-to-group	Add contacts to group.
remove-contacts-from-group	Remove contacts from group.
list-contact-lists	List contact lists.
create-contact-list	Create contact list.
delete-contact-list	Delete contact list.
list-contacts-in-contact-list	List contacts in contact list.
add-contacts-to-contact-list	Add contacts to contact list.
remove-contacts-from-contact-list	Remove contacts from contact list.
list-contacts	List contacts.
create-contact	Create contact.
list-contact-custom-fields	List Contact's custom fields.
merge-contacts	Merge contacts.
get-contact	Get contact.
delete-a-contact	Delete a contact.
list-contact-conversations	List contact conversations.
add-contact-handle	Add contact handle.
delete-contact-handle	Delete contact handle.
list-notes	List notes.
add-note	Add note.
list-conversations	List conversations.
create-conversation	Create discussion conversation.
list-conversation-custom-fields	List Conversation's custom fields.
search-conversations	Search conversations.
get-conversation-by-id	Get conversation.
update-conversation	Update conversation.
delete-conversation	Delete conversation.
update-conversation-assignee	Update conversation assignee.
list-conversation-comments	List conversation comments.
add-comment	Add comment.
list-conversation-drafts	List conversation drafts.
create-draft-reply	Create draft reply.
list-conversation-events	List conversation events.
list-conversation-followers	List conversation followers.
add-conversation-followers	Add conversation followers.
delete-conversation-followers	Delete conversation followers.
list-conversation-inboxes	List conversation inboxes.
add-conversation-link	Add conversation link.
remove-conversation-links	Remove conversation links.
list-conversation-messages	List conversation messages.
create-message-reply	Create message reply.
update-conversation-reminders	Update conversation reminders.
add-conversation-tag	Add conversation tag.
remove-conversation-tag	Remove conversation tag.
list-custom-fields	List Contact's custom fields.
download-attachment	Download attachment.
delete-draft	Delete draft.
edit-draft	Edit draft.
list-events	List events.
get-event	Get event.
list-inboxes	List inboxes.
create-inbox	Create inbox.
list-inbox-custom-fields	List Inbox's custom fields.
get-inbox	Get inbox.
list-inbox-channels	List inbox channels.
create-a-channel	Create a channel.
list-inbox-conversations	List inbox conversations.
import-inbox-message	Import message.
list-inbox-access	List inbox access.
add-inbox-access	Add inbox access.
removes-inbox-access	Removes inbox access.
get-a-knowledge-base-article	Get a knowledge base article.
delete-an-article	Delete an article.
get-knowledge-base-article-with-content-in-default-locale	Get knowledge base article with content in default locale.
update-article-content-in-default-locale	Update article content in default locale.
download-attachment-from-an-article	Download attachment from an article.
get-knowledge-base-article-with-content-in-specified-locale	Get knowledge base article with content in specified locale.
update-article-content-in-specified-locale	Update article content in specified locale.
get-a-knowledge-base-category	Get a knowledge base category.
delete-a-knowledge-base-category	Delete a knowledge base category.
list-articles-in-a-category	List articles in a category.
get-knowledge-base-category-content-in-default-locale	Get knowledge base category content in default locale.
update-knowledge-base-category-in-default-locale	Update knowledge base category in default locale.
get-knowledge-base-category-with-content-in-specified-locale	Get knowledge base category with content in specified locale.
update-knowledge-base-category-in-specified-locale	Update knowledge base category in specified locale.
list-knowledge-bases	List knowledge bases.
create-a-knowledge-base	Create a knowledge base.
get-a-knowledge-base	Get a knowledge base.
list-articles-in-a-knowledge-base	List articles in a knowledge base.
create-article-in-a-knowledge-base-in-default-locale	Create article in a knowledge base in default locale.
list-categories-in-a-knowledge-base	List categories in a knowledge base.
create-knowledge-base-category-in-default-locale	Create knowledge base category in default locale.
get-a-knowledge-base-with-content-in-default-locale	Get a knowledge base with content in default locale.
update-knowledge-base-in-default-locale	Update knowledge base in default locale.
create-article-in-a-knowledge-base-in-specified-locale	Create article in a knowledge base in specified locale.
create-knowledge-base-category-in-specified-locale	Create knowledge base category in specified locale.
get-a-knowledge-base-with-content-in-specified-locale	Get a knowledge base with content in specified locale.
update-knowledge-base-in-specified-locale	Update knowledge base in specified locale.
list-links	List links.
create-link	Create link.
list-link-custom-fields	List Link's custom fields.
get-link	Get link.
update-a-link	Update a link.
list-link-conversations	List link conversations.
api-token-details	API Token details.
list-folders	List folders.
create-folder	Create folder.
get-folder	Get folder.
update-folder	Update folder.
delete-folder	Delete folder.
get-child-folders	Get child folders.
create-child-folder	Create child folder.
get-child-templates	Get child templates.
create-child-template	Create child template.
list-message-templates	List message templates.
create-message-template	Create message template.
get-message-template	Get message template.
update-message-template	Update message template.
delete-message-template	Delete message template.
download-attachment-for-a-message-template	Download attachment for a message template.
get-message	Get message.
download-attachment-for-a-message	Download attachment for a message.
get-message-seen-status	Get message seen status.
mark-message-seen	Mark message seen.
list-rules	List rules.
get-rule	Get rule.
list-shifts	List Shifts.
create-shift	Create shift.
get-shift	Get shift.
update-shift	Update shift.
list-shifts-teammates	List shift's teammates.
add-teammates-to-shift	Add teammates to shift.
remove-teammates-from-shift	Remove teammates from shift.
get-signatures	Get signatures.
update-signature	Update signature.
delete-signature	Delete signature.
list-tags	List tags.
create-tag	Create tag.
get-tag	Get tag.
update-a-tag	Update a tag.
delete-tag	Delete tag.
list-tag-children	List tag children.
create-child-tag	Create child tag.
list-tagged-conversations	List tagged conversations.
list-company-teammate-groups	List teammate groups.
create-company-teammate-group	Create teammate group.
get-company-teammate-group	Get teammate group.
update-a-company-teammate-group	Update a teammate group.
delete-company-teammate-group	Delete teammate group.
list-company-teammate-group-team-inboxes	List teammate group team inboxes.
add-company-teammate-group-team-inboxes	Add teammate group team inboxes.
remove-company-teammate-group-team-inboxes	Remove teammate group team inboxes.
list-company-teammate-group-teammates	List teammate group teammates.
add-company-teammate-group-teammates	Add teammate group teammates.
remove-company-teammate-group-teammates	Remove teammate group teammates.
list-company-teammate-group-teams	List teammate group teams.
add-company-teammate-group-teams	Add teammate group teams.
remove-company-teammate-group-teams	Remove teammate group teams.
list-teammates	List teammates.
list-teammate-custom-fields	List Teammate's custom fields.
get-teammate	Get teammate.
update-teammate	Update teammate.
list-teammate-channels	List teammate channels.
list-teammate-groups	List teammate groups.
create-teammate-group	Create teammate group.
list-teammate-contact-lists	List teammate contact lists.
create-teammate-contact-list	Create teammate contact list.
list-teammate-contacts	List teammate contacts.
create-teammate-contact	Create teammate contact.
list-assigned-conversations	List assigned conversations.
list-teammate-inboxes	List teammate inboxes.
list-teammate-folders	List teammate folders.
create-teammate-folder	Create teammate folder.
list-teammate-message-templates	List teammate message templates.
create-teammate-message-template	Create teammate message template.
list-teammate-private-inboxes	List teammate private inboxes.
create-teammate-private-inbox	Create teammate private inbox.
list-teammate-rules	List teammate rules.
list-teammate-shifts	List Teammate Shifts.
list-teammate-signatures	List teammate signatures.
create-teammate-signature	Create teammate signature.
list-teammate-tags	List teammate tags.
create-teammate-tag	Create teammate tag.
list-teams	List teams.
get-team	Get team.
list-team-channels	List team channels.
list-team-groups	List team groups.
create-team-group	Create team group.
list-team-contact-lists	List team contact lists.
create-team-contact-list	Create team contact list.
list-team-contacts	List team contacts.
create-team-contact	Create team contact.
list-team-inboxes	List team inboxes.
create-team-inbox	Create team inbox.
list-team-folders	List team folders.
create-team-folder	Create team folder.
list-team-message-templates	List team message templates.
create-team-message-template	Create team message template.
list-team-rules	List team rules.
list-team-shifts	List team Shifts.
create-team-shift	Create team shift.
list-team-signatures	List team signatures.
create-team-signature	Create team signature.
list-team-tags	List team tags.
create-team-tag	Create team tag.
add-teammates-to-team	Add teammates to team.
remove-teammates-from-team	Remove teammates from team.
list-team-views	List team views.
create-team-view	Create team view.
list-views	List views.
get-view	Get view.
update-view	Update view.
add-view-teammates	Add view to teammate sidebars.