Freshdesk MCP connector
Freshdesk is an AI-powered customer service platform for managing support tickets, contacts, and service interactions. The Freshdesk MCP connector allows AI agents to create and manage support tickets, track ticket status and updates, and maintain contact records across your service organization. It also supports retrieving ticket details, updating customer information, and automating responses to common service requests.
Authentication type
- API Key - Requires a static API key to be configured before the agent can connect to the service.
Uses
Use the Freshdesk MCP connector to perform the following actions:
- Resolve customer issues faster by creating and updating support tickets in Freshdesk
- Route incoming requests to the right agent or group automatically
- Build a unified customer database by syncing contacts across systems
- Track product-specific support requests and associate them with companies
- Automate ticket updates based on customer interactions and workflow events
- Retrieve customer and company information to personalize support responses
- Organize support requests by agent availability and team capacity
Example prompts
Use the following example prompts to invoke Freshdesk MCP connector tools from your AI assistant or Boomi Connect workflow:
Create a new support ticket in Freshdesk for a customer complaint about billing.Show me all open tickets assigned to the support team in Freshdesk.Add a new contact to Freshdesk with the customer's name and email address.Update the ticket status to resolved in Freshdesk after the customer confirms the fix.List all agents in Freshdesk and their current workload.Find the customer record in Freshdesk and pull their contact history.Create a ticket in Freshdesk and assign it to the mobile products group.Delete the duplicate contact from Freshdesk that we created by accident.Show me which products have the most support tickets in Freshdesk this month.Retrieve the company information for this customer from Freshdesk.
Freshdesk MCP connector tools
The Freshdesk MCP connector provides the following tools. Each tool maps to a specific action you can invoke from your AI agent or automation.
| Tool | Description |
|---|---|
| freshdesk_freshdeskcreatenewticket_invoke | Creates a new support ticket in the system. |
| listTickets | Retrieves a list of all tickets in the system. |
| createTicket | Creates a new support ticket with specified information. |
| getTicket | Retrieves detailed information about a specific ticket. |
| updateTicket | Modifies the details of an existing ticket. |
| deleteTicket | Removes a ticket from the system. |
| listContacts | Retrieves a list of all contacts in the system. |
| createContact | Creates a new contact record with specified details. |
| getContact | Retrieves detailed information about a specific contact. |
| updateContact | Modifies the details of an existing contact. |
| deleteContact | Removes a contact from the system. |
| listAgents | Retrieves a list of all agents in the system. |
| listGroups | Retrieves a list of all groups in the system. |
| listProducts | Retrieves a list of all products in the system. |
| listCompanies | Retrieves a list of all companies in the system. |
