Freshdesk MCP connector
Updated
Freshdesk is an AI-powered customer service platform that helps support teams manage tickets and customer interactions. The Freshdesk MCP connector allows AI agents to create, retrieve, update, and delete support tickets across a Freshdesk instance. It also supports managing contact records, enabling automated workflows that keep customer service data accurate and up to date.
Authentication type
- API Key - Requires a static API key to be configured before the agent can connect to the service.
Uses
Use the Freshdesk MCP connector to perform the following actions:
- Automatically create support tickets from customer inquiries received through any workflow
- Track ticket status and updates across the entire support team
- Sync customer contact information between Freshdesk and other business systems
- Route new tickets to the right agents or groups instantly
- Retrieve company and product data to enrich support ticket context
- Update ticket priority and status based on automated business rules
- Consolidate contact records to eliminate duplicate customer profiles
- Monitor agent workload by listing assigned tickets across groups
Example prompts
Use the following example prompts to invoke Freshdesk MCP connector tools from your AI assistant or Boomi Connect workflow:
Create a new support ticket in Freshdesk for a customer login issue.Show me all open tickets in Freshdesk from this week.Find the contact details for John Smith in Freshdesk.Update the priority of ticket 4521 to urgent in Freshdesk.List all agents currently active in Freshdesk.Delete the duplicate ticket 3890 in Freshdesk.Which companies are registered in our Freshdesk account.Add a new contact for our client at Acme Corp in Freshdesk.List all support groups set up in Freshdesk.Show me every product tracked in Freshdesk.
Freshdesk MCP connector tools
The Freshdesk MCP connector provides the following tools. Each tool maps to a specific action you can invoke from your AI agent or automation.
| Tool | Description |
|---|---|
| freshdesk_freshdeskcreatenewticket_invoke | Create a new support ticket in Freshdesk |
| listTickets | List tickets |
| createTicket | Create a ticket |
| getTicket | Get a ticket |
| updateTicket | Update a ticket |
| deleteTicket | Delete a ticket |
| listContacts | List contacts |
| createContact | Create a contact |
| getContact | Get a contact |
| updateContact | Update a contact |
| deleteContact | Delete a contact |
| listAgents | List agents |
| listGroups | List groups |
| listProducts | List products |
| listCompanies | List companies |
