Apideck Customer Support MCP connector

Apideck Customer Support is a unified API that consolidates customer support data and operations across multiple support platforms. The Apideck Customer Support MCP connector allows AI agents to manage customer records by creating, retrieving, updating, and deleting customer profiles across connected support systems. It provides a single interface for maintaining customer information without switching between different support platform APIs.

Authentication type

• API Key - Requires a static API key to be configured before the agent can connect to the service.

Uses

Use the Apideck Customer Support MCP connector to perform the following actions:

• Retrieve customer profiles and support history across multiple platforms from a single interface
• Add new customers to Apideck Customer Support and sync them across connected systems
• Update customer contact information and support preferences in Apideck Customer Support instantly
• Remove inactive or duplicate customer records from Apideck Customer Support to maintain data quality
• Automate customer onboarding workflows by creating customers in Apideck Customer Support programmatically
• Search and verify customer details in Apideck Customer Support before initiating support workflows
• Consolidate customer data from multiple support platforms using Apideck Customer Support unified access

Example prompts

Use the following example prompts to invoke Apideck Customer Support MCP connector tools from your AI assistant or Boomi Connect workflow:

• Show me all customers in Apideck Customer Support created in the last 30 days.
• Add a new customer named Sarah Chen with email sarah.chen@example.com to Apideck Customer Support.
• Find the customer record for John Martinez in Apideck Customer Support.
• Update the phone number for customer ID 12345 in Apideck Customer Support to +1-555-0199.
• Delete the customer record for test@example.com from Apideck Customer Support.
• List all active customers in Apideck Customer Support sorted by last contact date.
• Create a customer profile for a new enterprise client in Apideck Customer Support.
• Get the complete support history for customer Alice Rodriguez in Apideck Customer Support.
• Remove duplicate customer entries from Apideck Customer Support after a data migration.
• Verify if customer account exists in Apideck Customer Support before creating a support ticket.

Apideck Customer Support MCP connector tools

The Apideck Customer Support MCP connector provides the following tools. Each tool maps to a specific action you can invoke from your AI agent or automation.

Tool	Description
customersAll	Retrieves a list of all customers in the support system.
customersAdd	Creates a new customer record in the support system.
customersDelete	Removes a customer record from the support system.
customersOne	Retrieves detailed information about a specific customer.
customersUpdate	Modifies an existing customer's information in the system.