RightNow Connector

Note: Before working with the RightNow connector, you should be familiar with general Process Development

The RightNow Connector is designed to allow you to move data into and out of the RightNow CRM application. As a RightNow user, you can use Boomi AtomSphere's RightNow connector to integrate any on-premise applications and legacy systems. This connector can also be used for integrating RightNow with other On Demand or SaaS based applications such as Intacct, Salesforce, Netsuite, etc.

The RightNow connector will connect directly to the RightNow application and browse the interfaces real-time. If any of your RightNow objects are customized with additional fields, these fields will automatically appear when browsing the RightNow interface with Boomi AtomSphere.

Integrating with RightNow consists of web service calls utilizing XML request/response setup over an HTTPS connection. The technical details of this connection such as request headers, error handling, HTTPS connection, etc. are all abstracted from the user to simplify the implementation.

Connector Configuration

Configuring a connector to communicate with RightNow requires the setup of two different components:

• RightNow Connection
• RightNow Operation

This design allows for reusability of the components, which contain connection settings (URL, Username, Password) and operation settings (Object, Action, Data Definitions). Once your connection and operation are built, you will need to set up your connector within the Process. Once the RightNow connector is defined properly within your process, Boomi AtomSphere will be able to map to and from virtually any system using the connector to retrieve data from or send data to the RightNow application.

Prerequisites

In order to implement a connection to your RightNow account from AtomSphere, you'll need to complete the following:

• You must confirm that your RightNow account has privileges to connect to the RightNow Connect API.
• You must confirm that the Boomi IP Range* is added to the following locations:
  • Administrative Items >>> System Configuration >>> Settings >>> (Select Appropriate Interface) >>> Common >>>Security
    • SEC_VALID_ADMIN_HOSTS
    • SEC_VALID_INTEG_HOSTS

*Contact your Boomi Rep for appropriate IP Range to add.

• You will need your Username, Password, Host & Site Names in order to access the RightNow Connect web service.
• You must understand which interface(s) you'd like to integrate from a business process perspective. For example, you may want to retrieve Incident records from RightNow and integrate with a Salesforce custom object

Additional Resources

AtomSphere - RightNow Integration Best Practices
RightNow Community Login