RightNow Connection

Note: Before working with a Connection, you should be familiar with general Process Development and Building Connectors.

The RightNow Connection represents a single RightNow site, including login credentials. If you utilize multiple sites, you will need a separate Connection component for each. You can pair this connection with different RightNow Operations to perform a unique action against a RightNow instance.

Connection Tab

Field Name	Description
URL	The URL for the RightNow Service. http:// <rightnow host name> /cgi-bin/ <site name> .cfg/php/xml_api/soap_api.php You need to configure the bracketed Host Name and Site Name to successfully connect to the proper instance.
Username	The User Name for logging into the RightNow service
Password	The Password for logging into the RightNow service

Review the Password Encryption Security article to understand how passwords are securely stored in a connection component.